Netgear Serial Number Already Registered

9/29/2019by

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I purchased a used Netgear Nighthawk R7000 wi-fi router from some guy on CraigsList. The router works fine.
However, to use the Nighthawk App remote management features, I need to create a 'MyNetgear' account.
The problem is that requires registration of the device, including entering the serial number. When I do so, I get

NETGEAR Product Warranty Check. This page allows you to check the warranty status of your NETGEAR product. To use this facility, your product must already be registered. Enter Serial Number: Required Only 13, 12 and 15 digit serial number should be accepted. @ 1996-2019 NETGEAR. I bought a refurbished Orbi and satellite from Amazon. When I try to register the serial numbers, it tells me (unsurprisingly) that they are already registered. Could you please de-register the following serial numbers and re-register them to my account that i'm posting from: Orbi: 4PM7715K042D8. Satellite: 4PN7725D063BA.

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Netgear Serial Number Already Registered
  1. If your product does not have a serial number, it has been refurbished. The serial number is not required to register your product. Send email to customer.service@netgear.com with: the subject line 'Register a refurbished product' Product name; Your NETGEAR customer number or full contact information.
  2. May 09, 2019  Netgear 'MyNetgear' Account: Serial Number Is Already Registered 11 posts Mad Man. Ars Centurion. However, at this point I am completely fed up with Netgear - see my post above.
  3. May 23, 2018  Open your WIFI settings and connect to SSID 'NETGEAREXT' When connected, open a browser and visit www.mywifiext, it will force you to a web page called 'weblogin.html'.
This serial number is already registered to another customer. Please email NETGEAR support.

Which I did, but have never received a response. And based on the reputation of Netgear's support, I don't expect one.
Has anyone dealt with this issue before? And if so, how?

How To Register Netgear Router


Netgear Register A Used Router

Thanks.
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