Dell Dhm Manual
Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers. View Page Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers. Manuals, documents, and other information for your product are included in this section. Regulatory Information Learn More. View and Download Dell OptiPlex DHM instruction manual online. User Guides and Service Manuals. Manuals Dell OptiPlex DHM Dell OptiPlex DHM, Dimension K0004 User Manual. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. January 2003.
- View & download of more than 12503 Dell PDF user manuals, service manuals, operating guides. Laptop user manuals, operating guides & specifications.
- Aug 01, 2019 Dell DHM manual – BKManuals It is mostly in the manuals where we will find the details concerning construction and possibility of the Dell DHM item, and its use of respective accessory, as well as information concerning all the functions and facilities.
- Dell OptiPlex DHM Pdf User Manuals. View online or download Dell OptiPlex DHM Owner's Manual.
- To get a concise list of manual(s) and guide(s) for your specific Dell product, perform the following steps. Browse to the Dell Product Manuals page. You will be given three options to obtain the manual(s) and guide(s) for your Dell Product. Touch or click Detect Product: The Dell System Detect program will either run, install or update.
Dell™ Dimension™ 8250 Series
USB 2.0 connectors (2)
headphone connectorservice tag
power connector
CD or DVD volume control dial
CD or DVD
activity light
CD or DVD drive eject button
floppy drive eject button*
floppy drive light*hard drive light
power button
*On computers with an optional floppy drive.
voltage selection switch |
serial connector | parallel connector |
keyboard connector | mouse connector |
USB 2.0 connectors (6)
microphone connector
w w w . d e l l . c o m s u p p o r t . d e l l . c o m
Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 38.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
____________________
Information in this document is subject to change without notice. © 2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, theDELL logo,Dimension,Inspiron,Latitude,OptiPlex,Dell Precision, andDellNet are trademarks of Dell Computer Corporation;Intel,Celeron, andPentium are registered trademarks of Intel Corporation;Microsoft andWindows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
January 2003 | P/N K0004 | Rev. A00 |
Contents
CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . | 9 |
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . | 9 |
When Using Your Computer . . . . . . . . . . . . . . . . . . . . | 11 |
When Working Inside Your Computer . . . . . . . . . . . . . | 12 |
Protecting Against Electrostatic Discharge . . . . . . . . . . . | 13 |
Ergonomic Computing Habits . . . . . . . . . . . . . . . . . | 13 |
Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . | 14 |
Finding Information for Your Computer . . . . . . . . . . . . . | 15 |
1 Setting Up and Using Your Computer
Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . | 20 |
Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . | 20 |
Connecting a Parallel Printer . . . . . . . . . . . . . . . . . | 20 |
Connecting a USB Printer . . . . . . . . . . . . . . . . . . . | 21 |
Connecting Two Monitors . . . . . . . . . . . . . . . . . . . . . | 22 |
Connecting the Monitors to Your Computer . . . . . . . . . . . | 22 |
Enabling Clone Mode . . . . . . . . . . . . . . . . . . . . . | 24 |
Enabling Extended Desktop Mode . . . . . . . . . . . . . . . | 25 |
Transferring Information to a New Computer . . . . . . . . . . | 25 |
Setting Up a Home and Office Network . . . . . . . . . . . . . | 27 |
Connecting to a Network Adapter . . . . . . . . . . . . . . . | 27 |
Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . | 27 |
Connecting to the Internet . . . . . . . . . . . . . . . . . . . . | 28 |
Setting Up Your Internet Connection . . . . . . . . . . . . . . | 28 |
Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . | 30 |
Using Easy CD Creator Basic . . . . . . . . . . . . . . . . . | 31 |
Using Blank | 31 |
Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . | 31 |
How to Copy a CD . . . . . . . . . . . . . . . . . . . . . . . | 32 |
33 | |
Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . | 34 |
2 Solving Problems
Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . | 36 |
Finding Help Information . . . . . . . . . . . . . . . . . . . . . | 38 |
Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . | 38 |
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . | 39 |
Floppy drive problems . . . . . . . . . . . . . . . . . . . . . | 39 |
CD drive problems . . . . . . . . . . . . . . . . . . . . . . . | 40 |
Problems writing to a | 40 |
DVD drive problems . . . . . . . . . . . . . . . . . . . . . . | 41 |
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . | 41 |
41 | |
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . | 43 |
General Problems . . . . . . . . . . . . . . . . . . . . . . . . . | 44 |
The computer stops responding . . . . . . . . . . . . . . . . . | 44 |
A program stops responding . . . . . . . . . . . . . . . . . . | 44 |
A program crashes repeatedly . . . . . . . . . . . . . . . . . | 45 |
A program is designed for an | |
earlier Windows operating system . . . . . . . . . . . . . . . | 45 |
A solid blue screen appears . . . . . . . . . . . . . . . . . . | 45 |
Other software problems . . . . . . . . . . . . . . . . . . . . | 45 |
Other technical problems . . . . . . . . . . . . . . . . . . . . | 46 |
General hardware problems . . . . . . . . . . . . . . . . . . | 47 |
IEEE 1394 Device Problems . . . . . . . . . . . . . . . . . . . . | 47 |
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . | 48 |
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . | 49 |
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . | 50 |
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . | 51 |
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . | 53 |
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . | 54 |
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . | 55 |
No sound from speakers . . . . . . . . . . . . . . . . . . . . . | 55 |
No sound from headphones . . . . . . . . . . . . . . . . . . . | 56 |
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . | 56 |
If the screen is blank . . . . . . . . . . . . . . . . . . . . . . | 56 |
If the screen is difficult to read . . . . . . . . . . . . . . . . . | 57 |
3
Diagnostic Lights . . . . . . . . . . . . . . . . . . . .
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . .
When to Use the Dell Diagnostics . . . . . . . . . .
Starting the Dell Diagnostics . . . . . . . . . . . .
. . . . . . | 60 |
. . . . . . | 62 |
. . . . . . | 62 |
. . . . . . | 63 |
Drivers . . . . . . . . . . . . . . .
. . . . . . . .
. . . . . . .
. . . . . . .
. . . . . . .
. . . .
. . . . . . . . . .
. . . . . . . . . .
. . . . . . . . . .
. . . . . . . . . .
. . . . . . . . . .
. . . . . . . . . .
Restoring the Computer to an Earlier Operating State Undoing the Last System Restore . . . . . . . . . .
. . . . . . | 65 |
. . . . . . | 65 |
. . . . . . | 66 |
. . . . . . | 66 |
. . . . . . | 68 |
. . . . . . | 68 |
. . . . . . | 68 |
. . . . . . | 69 |
Resolving Software and Hardware Incompatibilities . . . . . . . | 70 |
Reinstalling Microsoft® Windows® XP. . . . . . . . . . . . . . | 71 |
Before You Reinstall . . . . . . . . . . . . . . . . . . . . . . | 71 |
Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . | 71 |
Reinstalling Drivers and Software . . . . . . . . . . . . . . . | 74 |
4 Adding Parts
Front and Back View of the Computer . . . . . . . . . . . . . . | 76 |
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . | 76 |
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . | 78 |
Reattaching the Front Door and Hinge Arms . . . . . . . . . . . | 80 |
Reattaching the Hinge Arms . . . . . . . . . . . . . . . . . . | 80 |
Reattaching the Front Door . . . . . . . . . . . . . . . . . . | 83 |
Opening the Computer Cover . . . . . . . . . . . . . . . . . . . | 84 |
Looking Inside Your Computer . . . . . . . . . . . . . . . . . . | 85 |
System Board . . . . . . . . . . . . . . . . . . . . . . . . . | 87 |
Installing and Removing Cards . . . . . . . . . . . . . . . . . . | 88 |
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . | 88 |
Installing a Card . . . . . . . . . . . . . . . . . . . . . . . . | 88 |
Removing a Card . . . . . . . . . . . . . . . . . . . . . . . . | 92 |
Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . | 93 |
RDRAM Overview . . . . . . . . . . . . . . . . . . . . . . . | 93 |
Removing a Memory Module . . . . . . . . . . . . . . . . . . | 95 |
Adding a Memory Module . . . . . . . . . . . . . . . . . . . | 96 |
Adding or Replacing the AGP Card . . . . . . . . . . . . . . . . | 98 |
Removing an AGP Card . . . . . . . . . . . . . . . . . . . . | 98 |
Installing an AGP Card . . . . . . . . . . . . . . . . . . . . | 99 |
Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . | 100 |
Adding a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . | 103 |
Removing the | 103 |
Installing a Floppy Drive . . . . . . . . . . . . . . . . . . . | 105 |
Closing the Computer Cover . . . . . . . . . . . . . . . . . . . | 107 |
5 Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . | 110 |
Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . | 114 |
Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . | 115 |
System Setup Screens . . . . . . . . . . . . . . . . . . . . . | 116 |
Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . | 116 |
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . | 117 |
Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . | 119 |
Definition of | |
Definition of | 120 |
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . | 120 |
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . | 138 |
NOM Information (Mexico Only) . . . . . . . . . . . . . . . | 139 |
Limited Warranties and Return Policy . . . . . . . . . . . . . . | 141 |
Limited Warranty for the U.S. . . . . . . . . . . . . . . . . | 141 |
'Total Satisfaction' Return Policy (U.S. Only) . . . . . . . . . | 144 |
Limited Warranty Terms for Canada . . . . . . . . . . . . . | 145 |
'Total Satisfaction' Return Policy (Canada Only) . . . . . . . . | 148 |
Dell Software and Peripherals (Canada Only) . . . . . . . . . | 148 |
(Latin America and the Caribbean Only) . . . . . . . . . . . | . | 149 |
Intel® Warranty Statement for Pentium® and | ||
Celeron® Processors Only (U.S. and Canada Only). . . . . . | . | 151 |
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . | 153 |
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage.
General
•Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.
•To help prevent electric shock, plug the computer and device power cables into properly grounded electrical outlets. These cables are equipped with
•To help avoid the potential hazard of electric shock, do not use your computer during an electrical storm.
•To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm.
•If your computer includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCCcompliant
•Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.
•To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting a device from the computer.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
CAUTION: Safety Instructions(continued)
•To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.
•To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).
•Ensure that nothing rests on your computer’s cables and that the cables are not located where they can be stepped on or tripped over.
•Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting out interior components.
•Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your computer; do not place your computer in a
When Using Your Computer
As you use your computer, observe the following
CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets,
•Your computer is equipped with one of the following:
–A
–An
–A manual voltage selection switch — Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage.
NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the switch for the voltage that most closely matches the AC power available in your location. For Japan, the voltage selection switch must be set to the
•Before working inside the computer, unplug the computer to help prevent electric shock or system board damage. Certain system board components continue to receive power any time the computer is connected to AC power.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
When Using Your Computer (continued)
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.
NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer.
1Shut down the computer (page 33).
2Turn off your computer and any devices connected to the computer.
3Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the
While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.
4Disconnect your computer and devices, including the monitor, from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer.
Doing so reduces the potential for personal injury or shock.
In addition, take note of these safety guidelines when appropriate:
•When you disconnect a cable, pull on its connector or on its
When Using Your Computer (continued)
•Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor. You can do so by touching an unpainted metal surface on the computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•Do not remove components from their antistatic packing material until you are ready to install the component in your computer. Just before unwrapping the antistatic packaging, discharge static electricity from your body.
•When transporting an electrostatic sensitive component, first place it in an antistatic container or packaging.
•Handle all electrostatic sensitive components in a
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when setting up and using your computer. To access the help file, see page 38.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
When Using Your Computer (continued)
Battery Disposal
Your computer uses a lithium
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
Finding Information for Your Computer
What Are You Looking For? | Find it Here |
• A diagnostic program for my computer | Re s o u r c e C D |
• Drivers for my computer | |
• My computer documentation | |
• My device documentation |
You can use this CD to access documentation or reinstall drivers (see | |
page 66) | |
• How to set up a printer | O w n e r ’ s M a n u a l |
•How to troubleshoot and solve problems
•How to add parts
•How to contact Dell
• Express Service Code and Service Tag | E x p r e s s S e r v i c e C o d e a n d P r o d u c t Ke y |
Number | |
• Microsoft® Windows® License Label |
Located on your computer.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
What Are You Looking For? | Find it Here |
• How to reinstall my operating system | O p e r a t i n g S y s t e m C D |
If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer.
•Latest drivers for my computer
•Answers to technical service and support questions
•Online discussions with other users and technical support
•Documentation for my computer
D e l l S u p p o r t w e b s i t e
The Dell Support website provides several online tools, including:
•Knowledge Base — hints, tips, and online courses
•Customer Forum — online discussion with other Dell customers
•Upgrades — upgrade information for components, such as memory, the hard drive, and the operating system
•Customer Care — contact information, order status, warranty, and repair information
•Downloads — drivers, patches, and software updates
•Reference — computer documentation, product specifications, and white papers
What Are You Looking For? | Find it Here |
• How to set up my computer | S e t u p d i a g r a m |
• Tips on using Windows | Te l l M e H o w h e l p f i l e |
• How to clean my computer | 1 Click theStart button, and then clickHelp and Support. |
• How to use my mouse and keyboard | 2 Click User and system guides, and then click User’s guides. |
3 Click Tell Me How. | |
• How to use Windows XP | W i n d o w s X P H e l p a n d S u p p o r t C e n t e r |
• Documentation for my computer and | 1 Click theStart button, and then clickHelp and Support. |
devices | 2 Type a word or phrase that describes your problem, and then click |
the arrow icon. | |
3 Click the topic that describes your problem. | |
4 Follow the instructions shown on the screen. |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Computer Your for Information Finding 18
1
S E C T I O N 1
Setting Up and Using
Your Computer
Setting Up a Printer
Connecting Two Monitors
Transferring Information to a New Computer
Setting Up a Home and Office Network
Connecting to the Internet
Copying CDs
Turning Off the Computer
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•Obtain and install updated drivers
•Connect the printer to the computer
•Load paper and install the toner or ink cartridge
•Contact the printer manufacturer for technical assistance
Printer Cable
Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.
Connecting a Parallel Printer
1Complete the operating system setup, if you have not already done so.
2Turn off the computer (see page 33).
NOTICE: For best results, use a 3 m (10 ft) or shorter parallel cable.
3Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.
parallel connector on computer | |
connector on printer | |
screws (2) | clips (2) |
parallel printer cable
notches (2)
4Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, clickCancel.
5Install the printer driver if necessary. See the documentation that came with your printer.
Connecting a USB Printer
1Complete the operating system setup if you have not already done so.
2Install the printer driver if necessary. See the documentation that came with your printer.
3Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors fit only one way.
HINT: You can connect USB devices while the computer is turned on.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
USB connector on computer
USB connector | |
USB printer | on printer |
cable |
HINT: If both monitors have VGA connectors, you must have the optional VGA adapter.
Connecting Two Monitors
If you purchased a video card that supports dual monitors, follow the instructions in this section to connect and enable your monitors.
Connecting the Monitors to Your Computer
1Save any open files, close any open programs, and shut down the computer.
2Connect the monitor cables to the connectors on the back of the computer.
If both monitors have VGA connectors:
aConnect one of the monitors to the VGA (blue) connector on the computer.
bConnect the other monitor to the optional VGA adapter, and then connect the VGA adapter to the DVI (white) connector on the computer.
optional VGA adapter
If one monitor has a VGA connector and the other one has a DVI connector:
aConnect the VGA connector on the monitor to the VGA (blue) connector on the computer.
bConnect the DVI connector on the other monitor to the DVI (white) connector on the computer.
HINT: If you are connecting two flat panel monitors, at least one of them must have a VGA connector.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
3Restart the computer.
The Microsoft® Windows® desktop displays on the primary monitor.
4Use the instructions in the following sections to enable clone mode or extended desktop mode in the display settings.
For more information on changing display settings, see the Help and Support Center (click the Start button and clickHelp and Support).
Enabling Clone Mode
In clone mode, both monitors display the same image.
1
2Click the Settings tab and clickAdvanced.
3Click the nView tab, clickClone, and clickOK.
4Click OK to continue.
The screen temporarily blacks out, and then the same image displays on both monitors.
5Click Yes to accept the changes.
Enabling Extended Desktop Mode
In extended desktop mode, you can drag objects from one screen to the other, effectively doubling the amount of viewable work space.
1
2Click the Settings tab.
Two monitors are displayed on the Settings tab.
3Click the
4Click Extend my Windows desktop onto this monitor, and click OK.
The screen temporarily blacks out, and then the desktop displays on both monitors.
Transferring Information to a New Computer
The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard to move data, such as
You can transfer the data to the new computer over a network or serial connection, or you can store it on a removable medium, such as a writable CD or floppy disk.
To prepare the new computer for the file transfer:
1Click the Startbutton, point to All Programs→ Accessories→ System Tools, and then click Files and Settings Transfer Wizard.
2When the Files and Settings Transfer Wizardwelcome screen appears, click Next.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
3On the Which computer is this?screen, click New Computer, and then click Next.
4On the Do you have a Windows XP CD?screen, click I will use the wizard from the Windows XP CD, and then click Next.
5When the Now go to your old computer screen appears, go to your old or source computer. Do not clickNext at this time.
To copy data from the old computer:
1On the old computer, insert the Windows XP Operating System CD into your CD or DVD drive.
2On the Welcome to Microsoft Windows XPscreen, click Perform additional tasks.
3Under What do you want to do?, click Transfer files and settings.
4On the Files and Settings Transfer Wizardwelcome screen, click Next.
5On the Which computer is this?screen, click Old Computer, and then click Next.
6On the Select a transfer method screen, click the transfer method you prefer.
7On the What do you want to transfer? screen, select the items you want to transfer and then clickNext.
After the information has been copied, the Completing the Collection Phase screen appears.
8Click Finish.
To transfer data to the new computer:
1On the Now go to your old computer screen on the new computer, clickNext.
2On the Where are the files and settings? screen, select the method you chose for transferring your settings and files, and then clickNext.
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the Finished screen appears.
3Click Finished and restart the new computer.
Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.
To connect a network cable:
1Connect the network cable to the network adapter connector on the back of your computer.
2Connect the other end of the network cable to a network connection device, such as a network wall jack.
network adapter connector on computer
network wall | |
network cable | jack |
Network Setup Wizard
Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
1Click the Startbutton, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard.
2On the welcome screen, click Next.
HINT: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
HINT: Do not use a network cable with a telephone wall jack.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT: Selecting the connection methodThis computer connects directly to the Internet enables the integrated firewall provided with Microsoft® Windows® XP operating system.
HINT: ISPs may vary by country.
3Click Checklist for creating a network.
4Complete the checklist and required preparations, and return to the Network Setup Wizard.
5Follow the instructions on the screen.
Connecting to the Internet
To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:
•
•DSL connections that provide
•Cable modem connections that provide
If you are using a
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1Save and close any open files, and exit any open programs.
2
3Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer orAOL icon on your desktop or if you want to set up an Internet connection with a different ISP:
1Save and close any open files, and exit any open programs.
2Click the Start button and clickInternet Explorer. TheNew Connection Wizard appears.
3Click Connect to the Internet.
4In the next window, click the appropriate option:
•If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).
•If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.
•If you have a CD, click Use the CD I got from an ISP.
5Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup.
6Click the appropriate option under How do you want to connect to the Internet?, and then clickNext.
7Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see
HINT: If you do not know which type of connection to select, contact
your ISP.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT: Ensure that you follow all copyright laws when you create CDs.
HINT: The information in this section also applies to using Easy CD Creator Basic with a DVD+RW or a DVD+R drive.
HINT: Some music and game CDs are copyprotected. If you have a CD that cannot be copied, you must use the original CD for everyday use.
Copying CDs
This section applies only to computers that have a CDor
The information in this section is based on the Roxio Easy CD Creator Basic documentation that came with your computer. See the following section, 'Using Easy CD Creator Basic,' for instructions on how to locate that documentation.
To burn CDs, you need to use
•DirectCD allows you to format a blank
•MusicCD allows you to burn custom music CDs.
•DataCD allows you to copy a variety of your documents, such as spreadsheet or accounting files, to a CD for permanent storage.
•Disc Copier allows you to make a backup copy of almost any type of CD. This program allows you to make a copy of a CD for everyday use so that you can archive and save the original copy. (Disc Copier is titled 'CD Copier' in some versions of Roxio CD Creator Basic.)
All four project programs are available on the Easy CD Creator Basic Select a Project menu screen. To view theSelect a Project menu screen, click the
Start button, point to All Programs→ Roxio Easy CD Creator, and then click Project Selector.
Using Easy CD Creator Basic
See the Easy CD Creator Basic documentation for instructions on how to use the program, information about different recording techniques, and CD media limitations. The Easy CD Creator Basic documentation is located in the Microsoft® Windows® XP Help and Support Center (see 'Finding Information for Your Computer' on page 15). The documentation is also provided on theDell Dimension ResourceCD, which is included with your computer. Each Easy CD Creator Basic project program also has thorough online help files.
Using Blank
Your
Helpful Tips
•You must use the Easy CD Creator Basic project programs to copy and record all music and data CDs. You can use Windows Explorer to drag and drop files to a
•You must use
•If you want to copy files from the Internet or files from a floppy or Zip drive, copy those files to your hard drive first, and then burn your CD. Your
•Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.
•Ensure that you set the sampling rate to at least 128 Kbps when you burn MP3 files to a CD. Otherwise, recording errors may occur.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT: If you have a
•Do not burn a blank
•Use a blank
•See the Roxio support website at support.roxio.com for additional helpful tips.
How to Copy a CD
The procedure assumes that your computer is equipped with a single
1Click the Startbutton, point to All Programs→ Roxio Easy CD Creator, and then click Project Selector.
The Select a Project window appears.
2Click Disc Copier. (Disc Copier is titled 'CD Copier' in some versions of Easy CD Creator Basic.)
The Disc Copier window appears and displays your
3Insert the source CD that you want to copy into the
The Disc Copier project program briefly checks the source CD in the
4Click Copy.
Depending on the size of the files that are being copied, the copy process may take a few minutes.
5After the source CD is copied, remove the source CD from the
The
6Insert a blank CD into the
7After the recording completes, click OK.
To determine if your computer is using
1Click the Start button,
Properties.
2Click Hardwareand click Device Manager.
3In the Device Manager window, click the plus (+) sign next to the processor type. If
You can enable or disable
HINT: You must use
HINT:
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT: If you are having difficulty turning off your computer, see 'General Problems' on page 44.
Turning Off the Computer
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating system shutdown, as described next, rather than by pressing the power button.
1Save and close any open files, exit any open programs, click the Start button, and then clickTurn Off Computer.
2In the Turn off computerwindow, click Turn off.
The computer turns off after the shutdown process finishes.
3Turn off your monitor and any other devices connected to power.
2
S E C T I O N 2
Solving Problems
Finding Solutions
Finding Help Information
Battery Problems
Drive Problems
Error Messages
General Problems
IEEE 1394 Device Problems
Keyboard Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Scanner Problems
Sound and Speaker Problems
Video and Monitor Problems
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.
See page 51.
Press a key or move the mouse. See the Tell Me How help file for information on standby mode.
Get technical assistance from
Dell. See page 120.
See page 43.
See page 56.
See page 55.
See page 53.
See page 41.
See page 49.
See page 48.
See page 39.
See page 50.
See page 54.
See page 43.
See page 44.
See page 41.
See page 41.
See page 44.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Finding Help Information
TO A C C E S S T H ETell Me How H EL P F IL E—
1 Click theStart button, and then clickHelp and Support.
2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How.
TO A C C E S SWI ND O W S H EL P—
1 Click theStart button, and then clickHelp and Support.
2 Type a word or phrase that describes your problem, and then click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
TO L O CA T E A D DI T I O NA L I NF OR M A T IO N F O R Y O UR CO M P UT E R— See page 15.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
— If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during
Drive Problems
Floppy drive problems
ENSU R E T H A TWIN D O W S® R E C O G NI Z E S T H E D R IV E— Click the Start button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TE S T T HE DR I V E—
•Insert another disk to eliminate the possibility that the original floppy disk is defective.
•Insert a bootable floppy disk and reboot the computer.
ENSU R E T H A T T H E D I S K I S NO T FU L L O R W R I T E
Ensure that the disk has available space and that it is not
back of floppy disk
not writeprotected
NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable.
CL E A N T H E D R IV E — Use a commercially available cleaning kit.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT:
CD drive problems
AD J US T T H EWIN D O W S VO L UM E C O NT R O L— Click the speaker icon in the
•Ensure that the volume is turned up by clicking the slidebar and dragging it up.
•Ensure that the sound is not muted by clicking any boxes that are checked.
TE S T T H E D RI V E W I T H A N O T HE RCD — Insert another CD to eliminate the possibility that the original CD is defective.
CHE C K T H E S P E A K E R S A ND S UB W O O F ER— See 'Sound and Speaker Problems' on page 55.
ENSU R E T H A TWIN D O W S R EC O G NI Z E S T H E D R IV E— Click the Start button and click My Computer. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
CL E A N T H E D IS C — See theTell Me How help file for instructions on cleaning your CDs. To access help files, see page 38.
Problems writing to a
CL O S E O T HE R P R O G R A MS — The
TUR N O F FST A N D BY M O D E I NWI N D OW S B E F O R E W R I T I N G T O A
DVD drive problems
TE S T T HE DR I V E W I T H A N OT HE RDVD — Insert another DVD to eliminate the possibility that the original DVD is defective.
ENSU R E T H A TWIN D O W S R EC O G NI Z E S T H E D R IV E— Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
CL E A N T H E D IS C — See theTell Me How help file for instructions on cleaning your DVDs. To access help files, see page 38.
CHE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S— See page 70.
Hard drive problems
RU NCHE C KDI S K—
1 Click theStart button and clickMy Computer.
2
3 Click theTools tab.
4 Under
CHE C K T H E T E L E P H O N E L IN E C O N NE C T IO N— Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a
CHE C K T H E T E L E P H O N E J A C K— Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
HINT: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
Dell Dhm Case
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
CO NN EC T T H E M O D EM D I R E CT L Y T O T H E T E L E P H O N E W A L L J A C K—
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.
US E A D I F F E R E N T T E L E P H O N E LI NE— If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
HE L P ER D IA G NO S T IC S— Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
VE R IF Y T H A T T H E MO D E M I S C OM M UN IC A T I NG W I T HWI ND O W S® —
1 Click theStart button, and then clickControl Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click theModems tab.
5 Click the COM port for your modem.
6 ClickProperties, click theDiagnostics tab, and then clickQuery Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
TUR N O F F CA L L W A I T I N G(C AT CH
1 Click theStart button, and then clickControl Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem
Options.
3 Click your connection type to highlight it.
4 Click theDialing Rules tab, and then clickEdit.
5 Click theTo Disable Call Waiting box to place a checkmark in it.
6 Select the disable code from the
ENSU R E T H A T Y O U A RE C O NN E CT E D T O T H EINT E R N ET— With the Outlook Express
ENSU R E T H A T Y O U HA V E S UB S C R IB E D T O A NINTE R NE T S E R VI C E P R OV I D E R— Contact an Internet service provider to subscribe.
CO NT A C T Y OURIN T E RN E T S E R V I CE P R O VI D E R— Contact your Internet service provider for assistance.
Error Messages
If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
A F IL EN A ME C AN NO T C O NT A I N A NY O F T H E F O L L O W I N G
C HA R A CT ER S : / : * ? “ < > — Do not use these characters in filenames.
A R E Q UI R E D.DLL FI L E W A S NO T FO U N D— The program that you are trying to open is missing an essential file. To remove and then reinstall the program:
1Click the Start button.
2Click Control Panel.
3Click Add or Remove Programs.
4Select the program you want to remove.
5Click the Change or Remove Programicon.
6See the program documentation for installation instructions.
IN S E RT B O O T A B L E M E D IA — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
NO
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
NO T E N O UG H ME M O R Y O R R E S O UR C E S. CL O S E SOME P R O G R A MS AN D T R Y A GA I N— You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first.
OP E RA T I NG S Y S T E M NO T F O U ND— Contact Dell (see page 120).
THE FI L E BE I NG C O PI E D I S T O O L A RG E F O R T HE DE ST IN A T IO N
D R IV E — The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using a
x: I S N O T AC C E S S I B L E. TH E D E V IC E IS N O T R E A D Y— The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.
General Problems
The computer stops responding
TUR N T H E C O M P UT E R OF F — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
END T H E P R O GR A M—
1 Press <Ctrl><Shift><Esc> simultaneously.
2Click Applications.
3Click the program that is no longer responding.
4Click End Task.
A program crashes repeatedly
CHE C K T H E S O F T W A RE D O CU M EN T A T IO N— Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
RU N T H EPR O GR A MCO M P A T I B I L IT YWIZ AR D—
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to
1 Click theStart button, point toAll Programs→ Accessories, and then click
Program Compatibility Wizard.
2 In the welcome screen, clickNext.
3 Follow the instructions on the screen.
A solid blue screen appears
TUR N T H E C O M P UT E R O F F — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the
Other software problems
CHE C K T H E S O F T W A R E D O C UM E NT A T I O N O R C O NT A C T T H E S O F T W A R E MA N UF AC T U R ER F O R T R OU B L E S H O O T IN G I NF O RM A T I ON
BAC K U P Y O UR F I L E S IM ME D I A T E L Y— If your computer has a
HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
ENSU R E T H A T Y O U HA V E NO T MA D E A N E R R O R W H I L E E N T E RI N G D A T A— See the program documentation to make sure that the values or characters you are entering are valid.
CHE C K F O R V IR US E S — Use a
RE S T AR T T H E C O MP U T E R — Save and close any open files, exit any open programs, and then shut down your computer through theStart menu instead of pressing the power button. Otherwise, you may lose data.
CHE C K F O R C OM P A T IB I LI T Y—
•Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
•If necessary, uninstall and then reinstall the program.
ENSU R E T H A T Y O U P R O PE R L Y IN ST A L L ED A ND C O NFI G UR E D T H E
P R O GR A M — See the software documentation for information. If necessary, uninstall and then reinstall the program.
Other technical problems
GO T O T H EDE L LSUP P O R T W EB S I T E— Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell
CA L L DE L L — If you cannot solve your problem using the Dell Support website or
General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may exist:
•Your computer locks up, particularly while using a specific device.
•A recently added device does not work.
•A sound card emits noise or demonstrates other problems.
•Unintelligible characters print from the printer.
•The mouse pointer does not move or 'stutters' when it moves.
•Messages appear stating that the computer is not operating at maximum performance.
•Errors occur and programs crash for no apparent reason.
•Nothing displays on the monitor.
RE M O VE A NY R E C E NT L Y AD D E D HA R D WA RE T O S E E I F IT R E S O L V E S T H E C O NF L I CT— If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If
the problem persists, contact the hardware manufacturer for technical assistance.
CHE C K Y O U R O P E R A T IN G S Y S T E M D O C UM E NT A T I O N F O R A DD I T I O NA L T R O UB L E S H O O T I NG I N FO R MA T I O N
CHE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S— See page 70.
IEEE 1394 Device Problems
CHE C K T H E IEEE 1394 D E V IC E — Ensure that the IEEE 1394 device is properly inserted into the connector.
HINT: Check Windows Explorer to see if your device is listed as a drive.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
ENSU R E T H A T T HEIEEE 1394 D E V I CE I S R E C O G NI Z E D B YWI ND O W S® —
1 Click theStart button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
If your IEEE 1394 device is listed, Windows recognizes the device.
IF Y O U HA V E P R O B L E MS W I T H ADE L
D E VI C E — Contact Dell (see page 120).
IF Y O U HA V E P R O B L E MS W I T H AIEEE 1394 D E V I CE N O T P R O V ID E D B YDE L L— Contact the IEEE 1394 device manufacturer.
Keyboard Problems
RE S T AR T T H E C O MP U T E R—
•If the mouse is functioning, shut down the computer through the Start menu (see page 33). After the computer shuts down, press the power button to restart the computer.
•If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer.
CHE C K T H E K EY B O AR D C AB L E—
•Ensure that the keyboard cable is firmly connected to the computer.
•Shut down the computer (see page 33), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.
•Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
•Remove keyboard extension cables and connect the keyboard directly to the computer.
TE S T T HE KE YB O A R D — Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty.
CHE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S— See page 70.
Mouse Problems
RE S T A R T T H E C O MP U T E R—
1 Simultaneously press <Ctrl><Esc> to display theStart menu.
2 Typeu, press the keyboard arrow keys to highlightShut down orTurn Off, and then press <Enter>.
3 After the computer turns off, press the power button to restart the computer.
IF Y O U CO N NE C T E D T H E MO U S E B E F O R E T UR NI N G O N T H E C O MP U T ER, R E CO N NE C T T H E MO U S E CA B L E—
1 Simultaneously press <Ctrl><Esc> to display theStart menu.
2 Typeu, press the keyboard arrow keys to highlightShut down orTurn Off, and then press <Enter>.
3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram for your computer.
4 Start the computer.
IF Y O U C O NN E C T ED T H E MO U S E A F T E R T U R N I N G O N T H E CO M P UT E R,
R EM O V E T H E P O W E R C A B L E , AN D T H E N R E C ON NE C T T H E MO U S E
C AB L E — If the mouse is connected after the power is turned on, the mouse appears to be nonfunctional. To make the mouse function properly:
1 While your computer is on, remove the power cable from the back of the computer.
2 Connect the mouse to the computer.
3 Reconnect the power cable.
4 Turn on your computer.
Pressing the power button does not clear the computer’s settings and does not restore mouse functionality.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
CHE C K T H E M O US E C AB L E—
•Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
•Ensure that the cable is firmly connected to the computer.
TE S T T H E MO U S E — Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse was faulty.
CHE C K T H E M O US E S E T T I N G S—
1 Click theStart button, clickControl Panel, and then clickPrinters and Other Hardware.
2Click Mouse.
3Try adjusting the settings.
RE I NS T AL L T H E MO U S E DR I V E R— See page 66.
CHE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S— See page 70.
Network Problems
CHE C K T H E N ET W O RK CA B LE C O NN EC T O R— Ensure that the network cable is connected as shown on page 27.
CHE C K T H E N ET W O RK LI GH TS O N T H E B A CK OF T HE CO M P UT E R—
No light indicates that no network communication exists. Replace the network cable.
connection speed light | network activity light |
RE S T A R T T H E C O MP U T E R A ND T R Y T O L O G O N T O T H E N ET W OR K A GA I N
CHE C K Y O U R N E T W O R K S E T T I N G S— Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.
CHE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S— See page 70.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page page 9.
AD JU S T T H EPO W E RPR O P ER T I E S— Your computer may be in standby or hibernate mode. For information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in Windows® Help. To access help files, see page 38.
IF T H E P O W E R L IG H T I S G R EE N A N D T H E C O M PU T E R I S NO T R ES P O ND I NG— See page 60.
IF T H E P O W E R L IG H T I S B LI NK IN G G R E E N— The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
IF T H E P O W E R L IG H T IS O F F — The computer is either turned off or is not receiving power.
•Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.
•If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.
•Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
•Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.
•Ensure that the main power cable is securely connected to the system board (see page 87).
•Ensure that the front panel cable is securely connected to the system board (see page 87).
•If the problem persists, contact Dell (see page 120).
IF T H E P O W E R L IG H T IS A MB E R A N D G R E E N— The computer is receiving electrical power, but an internal power problem might exist.
•Ensure that the voltage selection switch is set to match the AC power at your location (see page 11).
•Ensure that the microprocessor power cable is securely connected to the system board (see page 87).
•If the problem persists, contact Dell (see page 120).
IF T H E P O W E R L IG H T IS S T E A D Y A MB E R— The computer is receiving electrical power, but an internal power problem might exist.
•Ensure that the microprocessor power cable is securely connected to the system board (see page 87).
•If the problem persists, contact Dell (see page 120).
IF T H E P O W E R L IG H T IS B LI NK IN G A M B ER— A device might be malfunctioning or incorrectly installed.
•Remove and then reinstall the memory modules (see page 95).
•Remove and then reinstall any cards (see page 88).
•If the problem persists, contact Dell (see page 120).
ELI M I N A T E IN T E R F ER E N CE — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are:
•Power extension cables
•Keyboard and mouse extension cables
•Too many devices on a power strip
•Multiple power strips connected to the same electrical outlet
Printer Problems
CHE C K T H E P R IN T E R D O C UM E NT A T I O N— See the printer documentation for setup and troubleshooting information.
ENSU R E T H A T T H E P R I NT E R IS T U R N E D O N— See the printer documentation for power button information.
VE RI F Y T H E P RI NT ER C AB L E C O NN E CT IO N S—
•See the printer documentation for cable connection information.
•Ensure that the printer cables are securely connected to the printer and the computer (see page 20).
TE S T T HE EL E CT R I C AL O U T L E T— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VE RI F Y T H A T T H E P R IN T E R I S RE C O G NI Z E D B YWIN D O W S® —
1 Click theStart button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers.
If the printer is listed,
5 ClickProperties, and then select thePorts tab. For a parallel printer, ensure that thePrint to the following port(s): setting isLPT1 (Printer Port). For a USB printer, ensure that thePrint to the following port(s): setting isUSB.
HINT: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number.
RE I NS T AL L T H E P R IN T E R D R IV E R— See the printer documentation for instructions.
Scanner Problems
CHE C K T H E S C A NN E R D O C UM E NT A T I O N— See the scanner documentation for setup and troubleshooting information.
UN LO C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
RE S T AR T T H E C O MP U T E R A ND T R Y T H E S C A N N E R A G AI N
CHE C K T H E C A B L E C O N NE C T IO N S—
•If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.
•Ensure that the scanner cable is firmly connected to the computer and to the scanner.
VE R IF Y T H A T T H E S C A N N E R I S RE C O G NI Z E D B YMIC R O SO FT® WI ND O W S® —
1 Click theStart button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
RE I NS T AL L T H E S C A N N E R D R IV E R— See the scanner documentation for instructions.
Sound and Speaker Problems
No sound from speakers
CHE C K T H E S P E A KE R CA B LE C ON N EC T I O NS— Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers.
ENSU R E T H A T T H E S UB W O O F E R AN D T HE S P EA K E RS A R E T U R N E D
O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.
AD JU S T T H EWI N D OW S V O L UM E C O NT R O L— Click or
DIS CO N NE C T HE A D P HO N ES F R OM T H E HE A D P HO N E C O NN E CT O R—
Sound from the speakers is automatically disabled when headphones are connected to the computer’s
TE S T T HE EL E CT R I C AL O U T L E T— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
ENA B L E DI G I T AL M O D E — Your speakers do not work if the CD drive is operating in analog mode. To enable digital mode:
1 Click theStart button, clickControl Panel, and then clickSounds, Speech, and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click theHardware tab.
4
6 Check the Enable digital CD audio for this
ELI M I N A T E P OS S IB L E I NT E R FE R E NC E— Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
HINT: The volume control in some MP3 players overrides the Windows® volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT: See the monitor documentation for troubleshooting procedures.
RUN T H E S PE A K ER D IA G N OS T IC S— Some speaker systems have selfdiagnostics. See the speaker documentation for diagnostics instructions.
RE I NS T AL L T H E A UD I O(S OU N D) D R IV E R— See page 66.
CHE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S— See page 70.
No sound from headphones
CHE C K T H E H EA D P H ON E C A B L E C ON NE C T I O N— Ensure that the headphone cable is securely inserted into the headphone connector (see page 76).
AD J US T T H EWIN D O W S VO L UM E C O NT R O L— Click or
DIS AB L E D I GI T A L M OD E — Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode:
1 Click theStart button, clickControl Panel, and then clickSounds, Speech, and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click theHardware tab.
4
6 Uncheck the Enable digital CD audio for this
Video and Monitor Problems
If the screen is blank
CHE C K T H E M O NI T O R P O W E R L IG H T— If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.
CHE C K T H E M ON I T O R C A B L E C O N NE C T IO N— Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)Ensure that the video cable is connected as shown on the setup diagram for your computer.
TE S T T HE EL E CT R I C AL O U T L E T— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
SW AP T H E P O W E R C A B L E S— Swap the computer and monitor power cables to determine if the power cable is defective.
TE S T T HE VI D E O EX T E N S IO N CA B LE(IF U S E D) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective.
TE S T A N O T HE R MO N IT O R — If another monitor is available, connect it to the computer.
CHE C K T H E D I AG N O S T I C L I G H T S— See page 60.
If the screen is difficult to read
CHE C K T H E M ON I T O R S E T T I N G S— See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor
MO V E T H E S UB W O O F E R A W A Y F RO M T H E MO N IT O R— If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
MO V E T H E M O NI T O R A W A Y F RO M EXT ER N AL P O W E R S O U R C E S—
Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear 'shaky.' Turn off nearby devices to check for interference.
RO T AT E T H E M O NI T O R T O F A C E A D IF F E R EN T D IR E C T IO N— Eliminate sunlight glare, which can cause poor picture quality.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
AD J US T T H EWIN D O W S® D I S P L A Y S E T T I N GS—
1 Click theStart button, and then clickControl Panel.
2 Click Appearance and Themes.
3 ClickDisplay, and then click theSettings tab.
4 Try different settings for Screen resolutionand Color quality.
RE S T OR E T H E R EC O M ME N DE D S E T T I N G S— Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 38.
3
S E C T I O N 3
Advanced
Troubleshooting
Diagnostic Lights
Dell Diagnostics
Drivers
Using System Restore
Resolving Software and Hardware Incompatibilities
Reinstalling Microsoft® Windows® XP
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Diagnostic Lights
To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled 'A,' 'B,' 'C,' and 'D' (see page 78). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
Diagnostic Code | Definition | Corrective Action | |||
Y | Y | G | G | Memory modules | • Remove and reinstall all memory |
are detected, but | modules and CRIMMs. Ensure | ||||
a memory failure | that all the connector tabs are | ||||
A | B | C | D | has occurred. | locked. Restart the computer. |
• Install the memory modules (see page 93) in memory connectors RIMM1 (located closest to the microprocessor) and RIMM2 and ensure that, if no additional memory is used, CRIMMs are installed in memory connectors RIMM3 and RIMM4.
• If you installed memory modules in memory connectors RIMM3 and RIMM4 that were not purchased from Dell, remove the modules and replace them with the CRIMMs that were originally installed in your computer.
• If available, install Dell memory of the same type into your computer (see page 93).
• If the problem persists, contact Dell (see page 120).
Diagnostic Code | Definition | Corrective Action | |||
G | Y | G | Y | Memory modules | • Ensure that there are no special |
are detected, but | memory module/memory | ||||
a memory | connector placement | ||||
A | B | C | D | configuration or | requirements (see page 93). |
compatibility | • Verify that the memory modules | ||||
error exists. | that you are installing are | ||||
compatible with the computer | |||||
(see page 110). | |||||
• If the problem persists, contact | |||||
Dell (see page 120). | |||||
G | G | G | Y | Other failure. | • Ensure that the cables are properly |
connected from the hard drive, | |||||
CD drive, and DVD drive to the | |||||
A | B | C | D | system board (see page 87. | |
• If the problem persists, contact | |||||
Dell (see page 120). | |||||
Y | G | Y | Y | PCI bus failure | 1 Determine if a conflict exists by |
has occurred. | removing a card (see page 92) (not | ||||
the video card) and then restarting | |||||
A | B | C | D | the computer. |
2 If the problem persists, reinstall the card that you removed (see page 88), remove a different card, and then restart the computer.
3 Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see 'Resolving Software and Hardware Incompatibilities' on page 70).
4 If the problem persists, contact Dell (see page 120).
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Diagnostic Code | Definition | Corrective Action | |||
Y | G | Y | G | Video controller | • If the computer has a video card, |
failure. | remove the card and reinstall it | ||||
(see page 98). | |||||
A | B | C | D | • If the problem persists or the | |
computer has integrated video, | |||||
contact Dell (see page 120). | |||||
G | Y | Y | Y | No memory | • Reinstall all memory modules (see |
modules are | page 93) and then restart the | ||||
detected. | computer. | ||||
A | B | C | D | • If the problem persists, contact | |
Dell (see page 120). |
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in 'Solving Problems' (see page 35) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.
The Dell Diagnostics allows you to:
•Perform express, extended, or custom tests on one or all devices.
•Select tests based on a symptom of the problem you are having.
•Choose how many times a test is run.
•Display test results.
•Suspend testing if an error is detected.
•Access online help information that describes the tests and devices.
•Receive status messages that tell you whether tests completed successfully.
•Receive error messages if problems are detected.
Starting the Dell Diagnostics
NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with other computers can result in error messages.
Start the Dell Diagnostics from either your hard drive (see page 63) or from the Dell Dimension ResourceCD (see page 63).
Starting the Dell Diagnostics From Your Hard Drive
1Shut down and restart the computer.
2When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through theStart menu and try again.
3When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
4When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 64).
Starting the Dell Diagnostics From the ResourceCD
1Insert the ResourceCD into the CD drive.
2Shut down and restart the computer.
When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.
3When the boot device list appears, highlight IDE
4Select the IDE
5Select the Boot from
6Type 1 to start the ResourceCD menu.
HINT: If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions to run the Dell Diagnostics from your ResourceCD (see page 63).
HINT: This feature changes the boot sequence for one time only. On the next
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT: The Service Tag number for your computer is located at the top of each test screen.
7Type 2 to start the Dell Diagnostics.
8Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform.
9When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 64).
Dell Diagnostics Main Menu
1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Option | Function |
Express | Performs a quick test of devices. This test typically takes 10 |
Test | to 20 minutes and requires no interaction on your part. |
Run Express Test first to increase the possibility of tracing | |
the problem quickly. | |
Extended | Performs a thorough check of devices. This test typically |
Test | takes an hour or more and requires you to answer questions |
periodically. | |
Custom | Tests a specific device. You can customize the tests you |
Test | want to run. |
Symptom | Lists the most common symptoms encountered and allows |
Tree | you to select a test based on the symptom of the problem |
you are having. |
2If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 120).
3If you run a test from the Custom Test orSymptom Tree option, click the applicable tab described in the following table for more information.
Tab | Function |
Results | Displays the results of the test and any error conditions |
encountered. | |
Errors | Displays error conditions encountered, error codes, and |
problem description. | |
Help | Describes the test and may indicate requirements for |
running the test. | |
Configuration | Displays your hardware configuration for the selected |
device. | |
The Dell Diagnostics obtains your configuration | |
information for all devices from the system setup | |
program, memory, and various internal tests and displays | |
it in the device list in the left pane of the screen. The | |
device list may not display the names of all the | |
components installed on your computer or all devices | |
attached to your computer. | |
Parameters | Allows you to customize the test by changing the test |
settings. |
4When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, remove the CD.
5Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close theMain Menu screen.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.
A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Many drivers such as the keyboard driver come with your Microsoft® Windows® operating system. You may need to install drivers if you:
•Upgrade your operating system
•Reinstall your operating system
•Connect or install a new device
If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary, to update the driver.
Identifying Drivers
1Click the Start button and clickControl Panel.
2Under Pick a Category, click Performance and Maintenance.
3Click System.
4In the System Properties screen, click theHardware tab.
5Click Device Manager.
6In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.
Reinstalling drivers
NOTICE: The Dell Support website and yourDell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
To use Device Driver Rollback:
1Click the Start button and clickControl Panel.
2Under Pick a Category, click Performance and Maintenance.
3Click System.
4In the System Properties screen, click theHardware tab.
5Click Device Manager.
6
7Click the Drivers tab.
8Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see page 68) to return your computer to the operating state that existed before you installed the new driver.
Using the Dell Dimension ResourceCD
If using Device Driver Rollback or System Restore (see page 68) does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD:
1With the Windows desktop displayed, insert the ResourceCD into the CD or DVD drive.
If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.
2When the ResourceCD installation program starts, follow the prompts on the screen.
3When the InstallShield Wizard Complete window appears, remove the ResourceCD and clickFinish to restart the computer.
4When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with that product.
5At the Welcome Dell System Ownerscreen, click Next.
A message stating that the ResourceCD is detecting hardware in your computer appears.
The drivers that are used by your computer are automatically displayed in the My
6Click the driver that you want to reinstall and follow the instructions on the screen.
If a particular driver is not listed, then that driver is not required by your operating system.
Using System Restore
The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for information on using System Restore. To access Windows Help, see page 38.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
Creating a Restore Point
1Click the Start button and clickHelp and Support.
2Click System Restore.
3Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after installing a device driver, use Device Driver Rollback (see page 66) to resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1Click the Startbutton, point to All Programs→ Accessories→ System Tools, and then click System Restore.
2Ensure that Restore my computer to an earlier timeis selected and click Next.
3Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.
4Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.
5Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.
6After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1Click the Startbutton, point to All Programs→ Accessories→ System Tools, and then click System Restore.
2Select Undo my last restorationand click Next.
3Click Next.
The System Restore screen appears and the computer restarts.
4After the computer restarts, click OK.
Advanced Troubleshooting | 69 |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free
1Click the Start button and clickControl Panel.
2Click Performance and Maintenance.
3Click System.
4Click the System Restoretab.
5Make sure that Turn off System Restore is unchecked.
Resolving Software and Hardware Incompatibilities
Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.
To check for conflicts on a computer running Windows XP:
1Click the Start button and clickControl Panel.
2Click Performance and Maintenanceand click System.
3Click the Hardware tab and clickDevice Manager.
4In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a redX if the device has been disabled.
5
If an IRQ conflict exists, the Device status area in theProperties window reports the cards or devices that share the device's IRQ.
6Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager.
To use the Windows XP Hardware Troubleshooter:
1Click the Start button and clickHelp and Support.
2Type hardware troubleshooter in theSearch field and click the arrow to start the search.
3Click Hardware Troubleshooterin the Search Resultslist.
4In the Hardware Troubleshooterlist, click I need to resolve a hardware conflict on my computer, and click Next.
Reinstalling Microsoft® Windows® XP
Before You Reinstall
If you are reinstalling the Windows XP operating system to correct a problem with a newly installed driver, use Windows XP Device Driver Rollback (see page 66) to replace the device driver with the previously installed version.
If Device Driver Rollback does not resolve the problem, then use System Restore (see page 68) to return your operating system to the operating state it was in before you installed the new device driver.
Reinstalling Windows XP
To reinstall Windows XP, perform the steps in the following sections in the order in which they are listed.
The reinstallation process can take 1 to 2 hours to complete. After the reinstallation is complete, you will need to reinstall the device drivers, virus protection program, and other software.
NOTICE: TheOperating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.
Preparing to Boot From the Operating System CD
1Insert the Operating System CD into the CD or DVD drive.
2Exit any program or utility that might run after you insert the CD.
3Shut down (see page 33) and restart the computer.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT: The time required to complete the setup depends on the size of the hard drive and the speed of your computer.
4Press <F12> immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.
5Use the arrow keys to select
6Press any key when the Press any key to boot from CDmessage appears on the screen.
Starting Windows XP Setup
1When the Windows XP Setup screen appears, press <Enter> to selectTo set up Windows now.
2Read the information in the Microsoft Windows Licensing Agreementscreen, and then press <F8> on your keyboard to accept the license agreement.
3If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then remove the CD from the drive.
4If you want to install a new copy of Windows XP, press <Esc> to select the fresh copy option.
5Press <Enter> to select the highlighted partition (recommended), and then follow the instructions on the screen.
The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer restarts multiple times.
Completing the GUI Setup
NOTICE: When the computer restarts, the following message appears:
Press any key to boot from the CD. Do not press any key when this message appears.
1When the Regional and Language Options screen appears, select the settings for your location and clickNext.
2Enter your name and organization (optional) in the Personalize Your Software screen and clickNext.
3If you are reinstalling Windows XP Home Edition, at the What's your computer's name window, enter a name for your computer (or accept the name provided) and click Next.
If you are reinstalling Windows XP Professional, at the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and then click
Next.
4If you have a modem installed, enter the requested information and click Next when theModem Dialing Information screen appears.
5Enter the date, time, and time zone in the Date and Time Settings window and clickNext.
6If your computer has a network adapter, select Typical in the
Networking Settings screen and click Next.
If your computer does not have a network adapter, this option does not appear.
7If you are reinstalling Windows XP Professional, you may be prompted to provide further network information regarding your network configuration, such as the domain name or workgroup name. If you are unsure of your settings, accept the default selections.
Windows XP installs the operating system components, configures the computer, and then restarts the computer.
Completing the Operating System Setup
NOTICE: When the computer restarts, you will see the following message:
Press any key to boot from the CD. Do not press any key when this message appears.
1When the Welcome to Microsoft screen appears, clickNext.
2When the How will this computer connect to the Internet?message appears, click Skip.
3When the Ready to register with Microsoft?screen appears, select No, not at this timeand click Next.
When the Who will use this computer? screen appears, you can enter up to five users.
4Click Next.
5Click Finish to complete the setup and remove the CD from the drive.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Reinstalling Drivers and Software
1Reinstall the appropriate drivers (see page 66).
2Reinstall your virus protection software. See the documentation that came with the software for instructions.
3Reinstall your other software programs. See the documentation that came with the software for instructions.
4
S E C T I O N 4
Adding Parts
Front and Back View of the Computer
Reattaching the Front Door and Hinge Arms
Opening the Computer Cover
Looking Inside Your Computer
Installing and Removing Cards
Adding Memory
Adding or Replacing the AGP Card
Adding a Second Hard Drive
Adding a Floppy Drive
Closing the Computer Cover
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Front and Back View of the Computer
Front View
1 | |
2 | |
3 | |
4* | |
5* | |
11 | 6 |
10 | 7 |
9 | |
8 |
*On computers with an optional floppy drive.
1 | CD or DVD volume | Move the dial to adjust the volume of your audio CD or DVD disc. |
control dial | ||
2 | CD or DVD drive | The drive activity light is on when the computer reads data from the CD or DVD |
activity light | drive. | |
3 | CD or DVD eject button | Press this button to eject your CD from the CD or DVD drive. |
4 | Press this button to eject a floppy disk from the floppy drive. | |
button* | ||
5 | The | |
button* | the floppy drive. Wait until this light turns off before you remove the floppy disk | |
from the drive. | ||
6 | hard drive light | The |
hard drive. The light might also be on when devices such as your CD player are | ||
operating. | ||
7 | power button | Press this button to turn on the computer. |
NOTICE: To avoid losing data, do not use the power button to turn off the | ||
computer. Instead, perform a Windows shutdown. | ||
8 | service tag | The tag is used to identify your computer when you access the Dell Support |
website or call technical support. | ||
9 | headphone connector | Attach headphones.Use the headphone connector to attach headphones and most |
kinds of speakers. You can then hear all of the sounds your computer emits, such | ||
as system beeps and CDs. | ||
10 | USB 2.0 connectors (2) | Use the front USB connectors for devices that you connect occasionally, such as |
joysticks or cameras. | ||
It is recommended that you use the back USB connectors for devices that typically | ||
remain connected, such as printers and keyboards. | ||
11 | Open the door to use the |
*On computers with an optional floppy drive.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
78 Adding Parts
1 | power connector | The connection for the power cable. |
2 | voltage selection switch | Set the switch for the voltage that most closely matches the AC power available in |
(may not be available on | your location. See 'When Using Your Computer' on page 11 for additional | |
all computers) | information. | |
3 | parallel connector | Connect a parallel device, such as a printer, to the parallel connector. If you have a |
USB printer, plug it into a USB connector. | ||
4 | mouse connector | Plug a standard mouse into the green mouse connector. Turn off the computer |
and any attached devices before you connect a mouse to the computer. If you have | ||
a USB mouse, plug it into a USB connector. | ||
5 | network adapter | Attach the UTP cable to an RJ45 jack wall plate or to an RJ45 port on a UTP |
concentrator or hub and press the other end of the UTP cable into the network | ||
adapter connector until the cable snaps securely into place. | ||
Dell recommends the use of Category 5 wiring and connectors for our customers’ | ||
networks. | ||
6 | Use the blue | |
attach a record/playback device such as a cassette player, CD player, or VCR. | ||
On computers with a sound card, the | ||
7 | video connector | Plug the cable from your monitor into the blue connector. |
8 | Use the green | |
to attach headphones and most speakers with integrated amplifiers. | ||
On computers with a sound card, the | ||
9 | microphone connector | Use the pink microphone connector (available on computers with integrated |
sound) to attach a personal computer microphone for voice or musical input into | ||
a sound or telephony program. | ||
On computers with a sound card, the microphone connector is on the card. | ||
10 | USB 2.0 connectors (6) | Connect a USB device such as a mouse, keyboard, printer, joystick, or speaker |
system into any of the USB connectors. | ||
11 | keyboard connector | If you have a standard keyboard, plug it into the purple keyboard connector. If you |
have a USB keyboard, plug it into a USB connector. | ||
12 | diagnostic lights (4) | Use the lights to help you troubleshoot a computer problem based on the |
diagnostic code. For more information, see page 60. | ||
13 | serial connector | Connect a serial device, such as a handheld device, to the serial port. |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Reattaching the Front Door and Hinge Arms
To prevent damage to your computer, the
Reattaching the Hinge Arms
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in 'When Working Inside Your Computer' on page 12.
1Shut down the computer through the Start menu (see page 33).
2Disconnect the computer power cable from the electrical outlet.
3Remove the
4Remove the
use fingers to pull here
5Lift both hinge arms to the horizontal position.
6Use the two view slots to align the pivot bar with the two
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
view slots (2) |
pivot bar
hinge arms in horizontal position
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
7Pull the arms toward you until they snap into position.
If the hinge arms do not snap back into position on the first attempt, slightly reposition the arms and try again.
8After the hinge arms snap into position, lower and raise the arms two or three times to properly seat them.
9Reattach the
10Reconnect the computer power cable to the electrical outlet.
11Reattach the front door (see page 80).
Reattaching the Front Door
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in 'When Working Inside Your Computer' on page 12.
1Shut down the computer through the Start menu (see page 33).
2Disconnect the computer power cable from the electrical outlet.
3Lower the hinge arms to the vertical position.
4Align the two clips on the inside of the front door with the two hinge arms.
5Press inward on the front door until it clips to both hinge arms.
hinge arms (2) in vertical position
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Opening the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the steps listed in the safety instructions on page 12
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
1 Shut down the computer (see page 33).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
2Turn off any attached devices and disconnect them from their electrical outlets.
3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
NOTICE: Ensure that sufficient space exists to support the open
4Lay the computer on its side so that the arrow on the bottom of the computer points up.
5Open the cover:
a Facing the back of the computer, press the release button on the right side of the computer with one hand while pulling up on the top of the cover with the other hand.
bPress the release button on the left side of the computer with one hand while pulling up on the top of the cover with the other hand.
cHold the bottom of the computer with one hand, and then pull open the cover with the other hand.
release button
arrow
release button
back of computer
Looking Inside Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in 'When Working Inside Your Computer' on page 12.
NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board.
HINT: The AGP card is removed from the following illustration to provide a better view of the inside of your computer.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
drive cables
power cables
power supply
filler brackets for empty card slots (4) (page 88)
computer cover* (page 84 and page 107)
hard drive (page 100)
system board (page 87)
*Depending on the types of drives installed in your computer, the cover may not open as widely as shown in the figure.
System Board | ||
CD drive connector | front panel switch connector (FNT PNL) | |
floppy drive | (SEC IDE) | |
connector (FLOPPY) | battery socket | hard drive connector |
(PRI IDE) | ||
(BATTERY) page 117 | ||
main power connector | password jumper | |
(MAIN POWER) | (PSWD) page 116 | |
memory module | configuration | |
connectors | jumper (CLR CM) | |
(RIMM3, RIMM4) | AGP slot | |
page 94 | connector | |
microprocessor fan | (J6C1) | |
connector (FAN2) | ||
memory module | PCI card | |
connectors | ||
connectors | ||
(RIMM1, | ||
RIMM2) | ||
page 94 | ||
microprocessor | ||
connector (J2E1) |
system board power light (PWR LED)
front panel audio | ||||||||
CD audio connector (CD)* | ||||||||
telephony voice modem connector (TELE)* | cable connector | |||||||
(FNT PNL AUD) |
back of computer
*On computers with optional integrated audio.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Installing and Removing Cards
CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Your Dell™ computer provides slots for up to four
Cards
If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see 'Removing a Card' on page 92.
Installing a Card
CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.
1If you are replacing a card, remove the current driver for the card from the operating system.
2Shut down the computer (page 33).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
3Turn off any attached devices and disconnect them from their electrical outlets.
4Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
5Open the computer cover (see page 84).
6Press the lever on the card retention arm and raise the retention arm.
card
edge connector
card
connector
filler bracket
retention arm
lever
7If you are installing a new card, remove the filler bracket to create a
8If you are replacing a card that is already installed in the computer, remove the card.
If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.
9Prepare the card for installation.
See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.
CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. Verify that the standby power light on the system board is off.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
10Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
If the card is
not fully seated card
fully seated card
bracket caught outside of slot
bracket within slot
11Before you lower the retention arm, ensure that:
•The tops of all cards and filler brackets are flush with the alignment bar
•The notch in the top of the card or filler bracket fits around the alignment guide
Press the arm into place, securing the card(s) in the computer.
retention arm alignment guide
alignment bar filler bracket
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment.
12 Connect any cables that should be attached to the card.
See the documentation for the card for information about the card’s cable connections.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
13Close the computer cover (see page 107), reconnect the computer and devices to electrical outlets, and turn them on.
14Install any drivers required for the card as described in the card documentation.
Adding Parts | 91 |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Removing a Card
CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.
1 Shut down the computer (page 33).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
2Turn off any attached devices and disconnect them from their electrical outlets.
3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4Open the computer cover (see page 84).
5Press the lever on the card retention arm and raise the retention arm (see page 88).
6If necessary, disconnect any cables connected to the card.
7Grasp the card by its top corners, and ease it out of its connector.
8If you are removing the card permanently, install a filler bracket in the empty
If you need a filler bracket, contact Dell (see page 120).
9Lower the retention arm and press it into place, securing the card(s) in the computer.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
10Close the computer cover (see page 107), reconnect the computer and devices to electrical outlets, and turn them on.
11Remove the card’s driver from the operating system.
Adding Memory
CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, look under 'Memory' in 'Specifications' on page 110.
RDRAM Overview
NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if the new modules were purchased from Dell. Your original memory modules must be installed as a pair in either connectors RIMM1 and RIMM 2 or RIMM 3 and RIMM4. Do not pair one original memory module with one new memory module in connectors RIMM1 and RIMM2 or RIMM3 and RIMM4. Otherwise, your computer may not start properly.
RDRAM technology requires that all memory connectors have either a memory module or a continuity module installed. Memory modules and continuity modules are easily
metal cover
memory module
continuity module
HINT: The metal cover on a memory module is manufactured in various colors. The color of the metal cover has no effect on the module’s performance.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
HINT: Mixed pairs of PC1066 and PC800 modules all function as PC800.
Memory modules are the actual components that provide memory for the microprocessor; continuity modules are used only to complete the memory circuit if memory modules are not installed in all of the memory connectors.
Another RDRAM requirement is that memory modules must be installed in pairs of matched memory size. This means that if you purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory, you must remove the two continuity modules and replace them with two
NOTICE: You can only install continuity modules in connectors RIMM 3 and RIMM4.
The only two valid memory configurations are:
•A pair of matched memory modules installed in connectors RIMM1 and RIMM2 with continuity modules installed in connectors RIMM3 and RIMM4
or
•A pair of matched memory modules installed in connectors RIMM1 and RIMM2 and another matched pair installed in connectors RIMM3 and RIMM4
continuity modules in | back of computer |
connectors RIMM3 and RIMM4 |
matched pair of memory modules in connectors RIMM1 and RIMM2
matched pair of memory modules in connectors RIMM3 and RIMM4
matched pair of memory modules in connectors RIMM1 and RIMM2
Removing a Memory Module
1 Shut down the computer (see page 33).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
2Turn off any attached devices and disconnect them from their electrical outlets.
3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
back of computer
HINT: Memory purchased from Dell is covered under your computer warranty.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
4Open the computer cover (see page 84).
5Press out the securing clip at each end of the memory module connector.
6Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.
Adding a Memory Module
1 Shut down the computer (see page 33).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
2Turn off any attached devices and disconnect them from their electrical outlets.
3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4Open the computer cover (see page 84).
5Press out the securing clip at each end of the memory module connector.
memory connectors on system board
securing clips (2)
notches (2) memory module
connector
cutouts (2)
step 5
step 6
step 7
6Align the notches on the bottom of the module with the crossbar in the connector.
NOTICE: To avoid damage to the memory module, press the module straight down into the socket with equal force applied at each end of the module.
7Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
8Close the computer cover (see page 107).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
9Connect your computer and devices to electrical outlets, and turn them on.
10
11Click the General tab.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
12To verify that the memory is installed correctly, check the amount of memory (RAM) listed.
Adding or Replacing the AGP Card
CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Your Dell™ computer provides a connector for an AGP card.
1 Shut down the computer (see page 33).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
2Turn off any attached devices and disconnect them from their electrical outlets.
3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4Open the computer cover (see page 84).
Removing an AGP Card
1Remove the filler bracket by raising the hinged lever and sliding the bracket up.
2Press the card lever toward the PCI connector.
3 Pull the card up and out of the card clip.
notch
lever
tab | |
card clip | |
AGP connector | back of computer |
PCI connector |
Installing an AGP Card
1To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place.
AGP card
card clip lever
card clip
slot connector
2Release the card lever, ensuring that the tab fits into the notch on the front end of the card.
3Secure the card by lowering the hinged lever on the back panel.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
4Close the computer cover (see page 107).
5Connect the monitor cable to the card’s video connector.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
6Connect your computer and devices to electrical outlets, and turn them on.
Adding a Second Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.
1Check the documentation for the drive to verify that it is configured for your computer.
2Shut down the computer (page 33).
3Turn off your computer and any devices.
4Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the
While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
5Disconnect your computer and devices from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer.
6Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
7Open the computer cover (see page 84).
8Remove the two green plastic rails from the inside of the
9Attach the rails to the hard drive using the two screws attached to the rails.
Ensure that the rail tabs are positioned at the back of the hard drive.
NOTICE: Do not install any drive into the lower
10Remove the first hard drive from the upper bay and install it in the lower bay:
aDisconnect the power and the
bPress in the two green rail tabs and pull the first hard drive out of the upper bay.
cGently slide the first hard drive into the lower bay until you hear a click.
dReconnect the power and
11Gently slide the new hard drive into the upper bay until you hear a click.
rail tabs (2)
second hard drive in upper bay
first hard drive in lower bay
hard drive bay
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
12 Connect a power cable to the drive.
NOTICE: Match the colored strip on the cable with pin 1 on the drive.
13Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive.
Your computer uses
power cable
second
first
14 Close the computer cover.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
15Connect your computer and devices to electrical outlets, and turn them on.
16See the documentation that came with the drive for instructions on installing any software required for drive operation.
Adding a Floppy Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
1Perform an orderly computer shutdown using the operating system menu.
2Turn off your computer and any devices.
3Ground yourself by touching an unpainted metal surface on the computer, such as the metal around the
While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
4Disconnect your computer and devices from their electrical outlets and disconnect any telephone or telecommunication lines from the computer.
5Disconnect the computer power cable from the electrical outlets and press the power button to ground the system board.
Removing the
Remove the
1Open the computer cover to a
2Locate the insert in front of the
3From inside the computer, push in the release tab of the insert.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
insert release tab
4From outside the computer, pull the insert away from the computer’s front panel.
5 Remove the insert from the insert frame by pressing on the four tabs.
insert frame for
6Reattach the empty insert frame over the front of the drive bay. The insert frame fits only one way.
Installing a Floppy Drive
1Gently slide the drive into place until the tabs securely click into position.
2Attach the
Ensure that you route the
3Attach the
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
power cable
cable restraint
system board
4Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents.
5Close the computer cover (see page 107).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
6Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for drive operation.
Use the Boot Sequence option in the system setup program to adjust the boot order of the floppy drive. For more information about the system setup program, see page 114.
Closing the Computer Cover
1Ensure that all cables are connected, and fold cables out of the way.
Gently pull the power cables toward you so that they do not get caught underneath the drives.
2Ensure that no tools or extra parts are left inside the computer.
3Close the cover:
a Pivot the cover down.
b Press down on the right side of the cover until it closes.c Press down on the left side of the cover until it closes.
d Ensure that both sides of the cover are locked. If not, repeat step 3.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
4Connect your computer and devices to electrical outlets, and turn them on.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Parts Adding 108
5
S E C T I O N 5
A p p e n d i x
Specifications
Standard Settings
Clearing Forgotten Passwords
Replacing the Battery
Dell Technical Support Policy (U.S. Only)
Contacting Dell
Regulatory Information
Limited Warranties and Return Policy
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Specifications
Microprocessor
Microprocessor type | Intel® Pentium® 4 |
L1 cache | 8 KB |
L2 cache | |
associative, | |
Memory | |
Type | PC800 or PC1066 RDRAM |
Memory connectors | four |
Memory capacities | |
Minimum memory | 128 MB |
Maximum memory | 2 GB for PC800 |
1.5 GB for PC1066 | |
Memory speed | |
PC800 | 40 ns or faster |
PC1066 | 32 ns or faster |
BIOS address | F8000h |
Computer Information | |
System chip set | Intel 850E |
DMA channels | eight |
Interrupt levels | 15 |
BIOS chip | 4 Mb |
NIC | integrated PCI Network Interface with |
ASF support as defined by DMTF | |
System clock | 400or |
Video
Type | AGP 4X, PCI |
Audio1 | |
Type | Analog Devices AD1981a AC97 Codec |
Expansion Bus | |
Bus types | PCI and AGP |
Bus speed | PCI: 33 MHz |
AGP: 66 MHz | |
AGP | |
connector | one |
connector size | 172 pins |
connector data width (maximum) | 32 bits |
bus protocols | 4x/2x modes at 1.5 V |
PCI | |
connectors | four |
connector size | 120 pins |
connector data width (maximum) | 32 bits |
Drives | |
Externally accessible | two |
two | |
Available devices | |
drive, CD drive, Zip drive, DVD drive, | |
drive, and DVD+RW drive | |
Internally accessible | two bays for |
1 Present only on computers with integrated audio capabilities.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Connectors
Externally accessible: | |
Serial | |
Parallel | |
Video | |
Network Adapter | RJ45 connector |
PS/2 (keyboard and mouse) | |
USB | two |
USB | |
Audio2 | three connectors for |
and microphone; one front panel | |
connector for headphones | |
System board connectors: | |
Primary IDE channel | |
Secondary IDE channel | |
Floppy drive | |
Telephony (TAPI) | |
Fan | |
Controls and Lights | |
Power control | push button |
Power light | green light on power |
green in sleep states; solid green for | |
green | |
Link integrity light (on integrated | green light for |
network adapter) | light for |
Diagnostic code lights | four bicolor (amber and green) located |
on back panel |
2 Present only on computers with integrated audio capabilities.
Power
DC power supply: | |
Wattage | 250 W |
Heat dissipation | 853 BTU |
without monitor) | |
Voltage (see page 11 for important | 90 to 135 V at 50/60 Hz; 180 to |
voltage setting information) | 265 V at 50/60 Hz; 100 V at 50/60 Hz for |
Japanese computers | |
Backup battery | |
Physical | |
Height | 42.5cm (16.7 inches) |
Width | 18.1 cm (7.13 inches) |
Depth | 44.7 cm (17.6 inches) |
Weight | 12.7 kg (28 lb) |
Environmental | |
Temperature: | |
Operating | 10°to 35°C (50°to 95°F)3 |
Storage | |
Relative humidity | 20% to 80% (noncondensing) |
Maximum vibration: | |
Operating | 0.25 G at 3 to 200 Hz at 1/2 octave/min |
Storage | 0.5 G at 3 to 200 Hz at 1/2 octave/min |
Maximum shock: | |
Operating | bottom |
velocity of 50.8 cm/sec (20 inches/sec) | |
Storage | |
change of 508 cm/sec (200 inches/sec) |
3 At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Environmental (continued)
Altitude: | |
Operating | |
Storage |
4At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
Standard Settings
The system setup program contains the standard settings for your computer.
NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes might make your computer work incorrectly.
See the following figure for an example of the main program screen.
Viewing Settings
1Turn on (or restart) your computer.
2When the blue DELL™ logo appears, press <F2> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
System Setup Screens
The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas:
•Title — The area at the top of all system setup screens that displays your computer’s model number.
•Computer data — Two boxes below the title that display the system processor, L2 cache, service tag, and the version number of the BIOS.
•Options — A scrollable box listing options that define the configuration of your computer (including installed hardware, power conservation, and security features).
Fields to the right of the listed options contain settings or values. The settings and values that you can change are brighter on the screen. All other settings and values are set by the computer and cannot be changed. When <Enter> appears to the right of an option, press <Enter> to access a
•Key functions — A line of boxes across the bottom of the screen that lists keys and their functions within the system setup program.
•Help — Press <F1> for information on the option that is selected (highlighted).
Clearing Forgotten Passwords
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s).
NOTICE: This process erases both the system and setup passwords.
1 Shut down the computer (see page 33).
NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then unplug it from the network wall jack.
2Turn off any attached devices and disconnect them from their electrical outlets.
3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
4Open the computer cover (see page 84).
5Locate jumper PSWD on the system board (see page 87) and remove the jumper plug.
6Close the computer cover (see page 107), plug your computer into an electrical outlet, and turn on the computer.
The existing password(s) will be erased.
7Shut down the computer (see page 33).
NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then unplug it from the network wall jack.
8Turn off any attached devices and disconnect them from their electrical outlets.
9Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
10Open the computer cover (see page 84).
11Reconnect the jumper plug to jumper PSWD (see page 87).
12Close the computer cover (see page 107).
NOTICE: To connect a network cable, first plug the cable into the network wall jack, and then plug it into the computer.
13Connect your computer and devices to electrical outlets, and turn them on.
Turning on your computer with the PSWD jumper installed reenables the password feature.
Replacing the Battery
CAUTION: Before you begin this procedure, follow the steps in 'When Working Inside Your Computer' on page 12.
A
If you have to repeatedly reset time and date information after turning on the computer, replace the battery.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.
1Record all the screens in system setup (see page 116) so that you can restore the correct settings in step 7.
2Open the computer cover (see page 84).
3Locate the battery socket labeled BATTERY (see page 118).
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.
4Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.
5Insert the new battery into the socket with the side labeled '+' facing up, and snap the battery into place.
battery
battery socket (BATTERY)
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
6Close the computer cover, and plug your computer and devices into electrical outlets.
7Access system setup (see page 115) and restore the settings you recorded in step 1.
8Properly dispose of the old battery (see page 14).
Dell Technical Support Policy (U.S. Only)
Dell provides limited technical support for the computer and any 'Dellinstalled' software and peripherals1. Support for
1Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.
2All
Definition of
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Definition of
Contacting Dell
To contact Dell electronically, you can access the following websites:
•www.dell.com
•support.dell.com (technical support)
•premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE:
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
Anguilla | General Support | |
Antigua and Barbuda | General Support | |
Argentina (Buenos Aires) | Website: www.dell.com.ar | |
International Access Code: 00 Tech Support and Customer Care | ||
Country Code: 54 | Sales | |
City Code: 11 | Tech Support Fax | 11 4515 7139 |
Customer Care Fax | 11 4515 7138 |
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
Aruba | General Support | |
Australia (Sydney) | ||
International Access Code: 0011 | ||
Country Code: 61 | Home and Small Business | |
City Code: 2 | Government and Business | |
Preferred Accounts Division (PAD) | ||
Customer Care | ||
Corporate Sales | ||
Transaction Sales | ||
Fax | ||
Austria (Vienna) | Website: support.euro.dell.com | |
International Access Code: 900 | ||
Country Code: 43 | Home/Small Business Sales | 01 795 67602 |
City Code: 1 | Home/Small Business Fax | 01 795 67605 |
Home/Small Business Customer Care | 01 795 67603 | |
Preferred Accounts/Corporate Customer Care | 0660 8056 | |
Home/Small Business Technical Support | 01 795 67604 | |
Preferred Accounts/Corporate Technical Support | 0660 8779 | |
Switchboard | 01 491 04 0 | |
Bahamas | General Support | |
Barbados | General Support |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code |
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com | |
support.euro.dell.com/be/fr/emaildell/ | |
Technical Support | 02 481 92 88 |
Customer Care | 02 481 91 19 |
Home/Small Business Sales | |
Corporate Sales | 02 481 91 00 |
Fax | 02 481 92 99 |
Switchboard | 02 481 91 00 |
Bermuda | General Support | |
Bolivia | General Support | |
Brazil | Website: www.dell.com/br | |
International Access Code: 00 | Customer Support, Technical Support | 0800 90 3355 |
Country Code: 55 | Tech Support Fax | 51 481 5470 |
City Code: 51 | Customer Care Fax | 51 481 5480 |
Sales | 0800 90 3390 | |
British Virgin Islands | General Support | |
Brunei | Customer Technical Support (Penang, Malaysia) | 604 633 4966 |
Country Code: 673 | Customer Service (Penang, Malaysia) | 604 633 4949 |
Transaction Sales (Penang, Malaysia) | 604 633 4955 |
Country (City) | Department Name or Service Area, | Area Codes, | |
International Access Code | Website and | Local Numbers, and | |
Country Code | |||
City Code | |||
Canada (North York, Ontario) | Automated | ||
International Access Code: 011 | AutoTech (automated technical support) | ||
TechFax | |||
Customer Care (home/small business) | |||
Customer Care (med./large business, government) | |||
Technical Support (home/small business) | |||
Technical Support (med./large bus., government) | |||
Sales (direct | |||
Sales (direct | 416 | ||
Sales (federal government, education, and medical) | |||
Cayman Islands | General Support | ||
Chile (Santiago) | Sales, Customer Support, and Technical Support | ||
Country Code: 56 | |||
City Code: 2 |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
China (Xiamen) | Tech Support website: support.ap.dell.com/china | |
Country Code: 86 | Tech Support | |
City Code: 592 | Tech Support Fax | 818 1350 |
Home and Small Business Technical Support | ||
Corporate Accounts Technical Support | ||
Customer Experience | ||
Home and Small Business | ||
Preferred Accounts Division | ||
Large Corporate Accounts GCP | ||
Large Corporate Accounts Key Accounts | ||
Large Corporate Accounts North | ||
Large Corporate Accounts North Government and | ||
Education | ||
Large Corporate Accounts East | ||
Large Corporate Accounts East Government and | ||
Education | ||
Large Corporate Accounts Queue Team | ||
Large Corporate Accounts South | ||
Large Corporate Accounts West | ||
Large Corporate Accounts Spare Parts | ||
Colombia | General Support | |
Costa Rica | General Support | |
Czech Republic (Prague) | Website: support.euro.dell.com | |
International Access Code: 00 | ||
Country Code: 420 | Technical Support | 02 22 83 27 27 |
City Code: 2 | Customer Care | 02 22 83 27 11 |
Fax | 02 22 83 27 14 | |
TechFax | 02 22 83 27 28 | |
Switchboard | 02 22 83 27 11 |
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
Denmark (Copenhagen) | Website: support.euro.dell.com | |
International Access Code: 00 | ||
Country Code: 45 | den_nbk_support@dell.com | |
den_support@dell.com | ||
Nordic_server_support@dell.com | ||
Technical Support | 7023 0182 | |
Customer Care (Relational) | 7023 0184 | |
Home/Small Business Customer Care | 3287 5505 | |
Switchboard (Relational) | 3287 1200 | |
Fax Switchboard (Relational) | 3287 1201 | |
Switchboard (Home/Small Business) | 3287 5000 | |
Fax Switchboard (Home/Small Business) | 3287 5001 | |
Dominica | General Support | |
Dominican Republic | General Support | |
Ecuador | General Support | |
El Salvador | General Support |
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com | |
Nordic_support@dell.com | |
Technical Support | 09 253 313 60 |
Technical Support Fax | 09 253 313 81 |
Relational Customer Care | 09 253 313 38 |
Home/Small Business Customer Care | 09 693 791 94 |
Fax | 09 253 313 99 |
Switchboard | 09 253 313 00 |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
France (Paris) (Montpellier) | Website: support.euro.dell.com | |
International Access Code: 00 | ||
Country Code: 33 | Home and Small Business | |
City Codes: (1) (4) | Technical Support | 0825 387 270 |
Customer Care | 0825 823 833 | |
Switchboard | 0825 004 700 | |
Switchboard (calls from outside of France) | 04 99 75 40 00 | |
Sales | 0825 004 700 | |
Fax | 0825 004 701 | |
Fax (calls from outside of France) | 04 99 75 40 01 | |
Corporate | ||
Technical Support | 0825 004 719 | |
Customer Care | 0825 338 339 | |
Switchboard | 01 55 94 71 00 | |
Sales | 01 55 94 71 00 | |
Fax | 01 55 94 71 01 | |
Germany (Langen) | Website: support.euro.dell.com | |
International Access Code: 00 | ||
Country Code: 49 | Technical Support | 06103 |
City Code: 6103 | Home/Small Business Customer Care | |
Global Segment Customer Care | 06103 | |
Preferred Accounts Customer Care | 06103 | |
Large Accounts Customer Care | 06103 | |
Public Accounts Customer Care | 06103 | |
Switchboard | 06103 | |
Grenada | General Support | |
Guatemala | General Support | |
Guyana | General Support |
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
Hong Kong | Technical Support (Dimension™ and Inspiron™) | 296 93188 |
International Access Code: 001 | Technical Support (OptiPlex™, Latitude™, and | 296 93191 |
Country Code: 852 | Dell Precision™) | |
Customer Service | 800 93 8291 | |
Transaction Sales | ||
Large Corporate Accounts HK | ||
Large Corporate Accounts GCP HK | ||
India | Technical Support | 1600 33 8045 |
Sales | 1600 33 8044 | |
Ireland (Cherrywood) | Website: support.euro.dell.com | |
International Access Code: 16 | ||
Country Code: 353 | Ireland Technical Support | 1850 543 543 |
City Code: 1 | U.K. Technical Support (dial within U.K. only) | 0870 908 0800 |
Home User Customer Care | 01 204 4095 | |
Small Business Customer Care | 01 204 4444 | |
U.K. Customer Care (dial within U.K. only) | 0870 906 0010 | |
Corporate Customer Care | 01 204 4003 | |
Ireland Sales | 01 204 4444 | |
U.K. Sales (dial within U.K. only) | 0870 907 4000 | |
SalesFax | 01 204 0144 | |
Fax | 01 204 5960 | |
Switchboard | 01 204 4444 |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Country (City) | Department Name or Service Area, |
International Access Code | Website and |
Country Code | |
City Code | |
Italy (Milan) | Website: support.euro.dell.com |
International Access Code: 00 | |
Country Code: 39 | Home and Small Business |
City Code: 02 | Technical Support |
Customer Care | |
Fax | |
Switchboard | |
Corporate | |
Technical Support | |
Customer Care | |
Fax | |
Switchboard | |
Jamaica | General Support (dial from within Jamaica only) |
Area Codes,
Local Numbers, and
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
Japan (Kawasaki) | Website: support.jp.dell.com | |
International Access Code: 001 | Technical Support (servers) | |
Country Code: 81 | Technical Support outside of Japan (servers) | |
City Code: 44 | Technical Support (Dimension™ and Inspiron™) | |
Technical Support outside of Japan (Dimension and | ||
Inspiron) | ||
Technical Support (Dell Precision™, OptiPlex™, | ||
and Latitude™) | ||
Technical Support outside of Japan (Dell Precision, | ||
OptiPlex, and Latitude) | ||
Customer Care | ||
Business Sales Division (up to 400 employees) | ||
Preferred Accounts Division Sales (over 400 | ||
employees) | ||
Large Corporate Accounts Sales (over 3500 | ||
employees) | ||
Public Sales (government agencies, educational | ||
institutions, and medical institutions) | ||
Global Segment Japan | ||
Individual User | ||
Faxbox Service | ||
Switchboard | ||
Korea (Seoul) | Technical Support | |
International Access Code: 001 | Sales | |
Country Code: 82 | Customer Service (Seoul, Korea) | |
City Code: 2 | Customer Service (Penang, Malaysia) | 604 633 4949 |
Fax | ||
Switchboard |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Country (City) | Department Name or Service Area, |
International Access Code | Website and |
Country Code | |
City Code | |
Latin America | Customer Technical Support (Austin, Texas, |
U.S.A.) | |
Customer Service (Austin, Texas, U.S.A.) | |
Fax (Technical Support and Customer Service) | |
(Austin, Texas, U.S.A.) | |
Sales (Austin, Texas, U.S.A.) | |
SalesFax (Austin, Texas, U.S.A.) | |
Luxembourg | Website: support.euro.dell.com |
International Access Code: 00 | |
Country Code: 352 | Technical Support (Brussels, Belgium) |
Home/Small Business Sales (Brussels, Belgium) | |
Corporate Sales (Brussels, Belgium) | |
Customer Care (Brussels, Belgium) | |
Fax (Brussels, Belgium) | |
Switchboard (Brussels, Belgium) | |
Macao | Technical Support |
Country Code: 853 | Customer Service (Penang, Malaysia) |
Transaction Sales | |
Malaysia (Penang) | Technical Support |
International Access Code: 00 | Customer Service |
Country Code: 60 | Transaction Sales |
City Code: 4 | Corporate Sales |
Area Codes,
Local Numbers, and
512
512
512
512
512
02 481 92 88
Dell Dhm Manual
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
Mexico | Customer Technical Support | |
International Access Code: 00 | or | |
Country Code: 52 | Sales | |
or | ||
Customer Service | ||
or | ||
Main | ||
or | ||
Montserrat | General Support | |
Netherlands Antilles | General Support | |
Netherlands (Amsterdam) | Website: support.euro.dell.com | |
International Access Code: 00 | ||
Country Code: 31 | (Enterprise): nl_server_support@dell.com | |
City Code: 20 | (Latitude): nl_latitude_support@dell.com | |
(Inspiron): nl_inspiron_support@dell.com | ||
(Dimension): nl_dimension_support@dell.com | ||
(OptiPlex): nl_optiplex_support@dell.com | ||
(Dell Precision): nl_workstation_support@dell.com | ||
Technical Support | 020 674 45 00 | |
Technical Support Fax | 020 674 47 66 | |
Home/Small Business Customer Care | 020 674 42 00 | |
Relational Customer Care | 020 674 4325 | |
Home/Small Business Sales | 020 674 55 00 | |
Relational Sales | 020 674 50 00 | |
Home/Small Business Sales Fax | 020 674 47 75 | |
Relational Sales Fax | 020 674 47 50 | |
Switchboard | 020 674 50 00 | |
Switchboard Fax | 020 674 47 50 |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
New Zealand | ||
International Access Code: 00 | ||
Country Code: 64 | Home and Small Business | 0800 446 255 |
Government and Business | 0800 444 617 | |
Sales | 0800 441 567 | |
Fax | 0800 441 566 | |
Nicaragua | General Support | |
Norway (Lysaker) | Website: support.euro.dell.com | |
International Access Code: 00 | ||
Country Code: 47 | nor_nbk_support@dell.com | |
nor_support@dell.com | ||
nordic_server_support@dell.com | ||
Technical Support | 671 16882 | |
Relational Customer Care | 671 17514 | |
Home/Small Business Customer Care | 23162298 | |
Switchboard | 671 16800 | |
Fax Switchboard | 671 16865 | |
Panama | General Support | |
Peru | General Support | |
Poland (Warsaw) | Website: support.euro.dell.com | |
International Access Code: 011 | ||
Country Code: 48 | Customer Service Phone | 57 95 700 |
City Code: 22 | Customer Care | 57 95 999 |
Sales | 57 95 999 | |
Customer Service Fax | 57 95 806 | |
Reception Desk Fax | 57 95 998 | |
Switchboard | 57 95 999 |
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
Portugal | ||
International Access Code: 00 | Technical Support | 800 834 077 |
Country Code: 35 | Customer Care | 800 300 415 or |
800 834 075 | ||
Sales | 800 300 410 or 800 300 411 or | |
800 300 412 or 121 422 07 10 | ||
Fax | 121 424 01 12 | |
Puerto Rico | General Support | |
St. Kitts and Nevis | General Support | |
St. Lucia | General Support | |
St. Vincent and the Grenadines | General Support | |
Singapore (Singapore) | Technical Support | |
International Access Code: 005 | Customer Service (Penang, Malaysia) | 604 633 4949 |
Country Code: 65 | Transaction Sales | |
Corporate Sales | ||
South Africa (Johannesburg) | Website: support.euro.dell.com | |
International Access Code: | ||
09/091 | Technical Support | 011 709 7710 |
Country Code: 27 | Customer Care | 011 709 7707 |
City Code: 11 | Sales | 011 709 7700 |
Fax | 011 706 0495 | |
Switchboard | 011 709 7700 | |
Southeast Asian and Pacific | Customer Technical Support, Customer Service, | 604 633 4810 |
Countries | and Sales (Penang, Malaysia) |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
Spain (Madrid) | Website: support.euro.dell.com | |
International Access Code: 00 | ||
Country Code: 34 | Home and Small Business | |
City Code: 91 | Technical Support | 902 100 130 |
Customer Care | 902 118 540 | |
Sales | 902 118 541 | |
Switchboard | 902 118 541 | |
Fax | 902 118 539 | |
Corporate | ||
Technical Support | 902 100 130 | |
Customer Care | 902 118 546 | |
Switchboard | 91 722 92 00 | |
Fax | 91 722 95 83 | |
Sweden (Upplands Vasby) | Website: support.euro.dell.com | |
International Access Code: 00 | ||
Country Code: 46 | ||
City Code: 8 | ||
Nordic_server_support@dell.com | ||
Technical Support | 08 590 05 199 | |
Relational Customer Care | 08 590 05 642 | |
Home/Small Business Customer Care | 08 587 70 527 | |
Employee Purchase Program (EPP) Support | 20 140 14 44 | |
Fax Technical Support | 08 590 05 594 | |
Sales | 08 590 05 185 |
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
Switzerland (Geneva) | Website: support.euro.dell.com | |
International Access Code: 00 | ||
Country Code: 41 | ||
City Code: 22 | Customers: support.euro.dell.com/ch/fr/emaildell/ | |
Technical Support (Home and Small Business) | 0844 811 411 | |
Technical Support (Corporate) | 0844 822 844 | |
Customer Care (Home and Small Business) | 0848 802 202 | |
Customer Care (Corporate) | 0848 821 721 | |
Fax | 022 799 01 90 | |
Switchboard | 022 799 01 01 | |
Taiwan | Technical Support (portable and desktop | |
International Access Code: 002 | computers) | |
Country Code: 886 | Technical Support (servers) | |
Transaction Sales | ||
or 0800 33 556 | ||
Corporate Sales | ||
or 0800 33 555 | ||
Thailand | Technical Support | |
International Access Code: 001 | Customer Service (Penang, Malaysia) | 604 633 4949 |
Country Code: 66 | Sales | |
Trinidad/Tobago | General Support | |
Turks and Caicos Islands | General Support |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
U.K. (Bracknell) | Website: support.euro.dell.com | |
International Access Code: 00 | Customer Care website: | |
Country Code: 44 | dell.co.uk/lca/customerservices | |
City Code: 1344 | ||
Technical Support (Corporate/Preferred | 0870 908 0500 | |
Accounts/PAD [1000+ employees]) | ||
Technical Support (direct/PAD and general) | 0870 908 0800 | |
Global Accounts Customer Care | 01344 373 185 | |
or 01344 373 186 | ||
Home and Small Business Customer Care | 0870 906 0010 | |
Corporate Customer Care | 0870 908 0500 | |
Preferred Accounts | 01344 373 196 | |
Customer Care | ||
Central Government Customer Care | 01344 373 193 | |
Local Government & Education Customer Care | 01344 373 199 | |
Health Customer Care | 01344 373 194 | |
Home and Small Business Sales | 0870 907 4000 | |
Corporate/Public Sector Sales | 01344 860 456 | |
Uruguay | General Support |
Country (City) | Department Name or Service Area, | Area Codes, |
International Access Code | Website and | Local Numbers, and |
Country Code | ||
City Code | ||
U.S.A. (Austin, Texas) | Automated | |
International Access Code: 011 AutoTech (portable and desktop computers) | ||
Country Code: 1 | Consumer (Home and Home Office) | |
Technical Support | ||
Customer Service | ||
DellNet™ Service and Support | ||
Employee Purchase Program (EPP) Customers | ||
Financial Services website: www.dellfinancialservices.com | ||
Financial Services (lease/loans) | ||
Financial Services (Dell Preferred Accounts [DPA]) | ||
Business | ||
Customer Service and Technical Support | ||
Employee Purchase Program (EPP) Customers | ||
Projectors Technical Support | ||
Public (government, education, and healthcare) | ||
Customer Service and Technical Support | ||
Employee Purchase Program (EPP) Customers | ||
Dell Sales | ||
or | ||
Dell Outlet Store (Dell refurbished computers) | ||
Software and Peripherals Sales | ||
Spare Parts Sales | ||
Extended Service and Warranty Sales | ||
Fax | ||
Dell Services for the Deaf, | ||
U.S. Virgin Islands | General Support | |
Venezuela | General Support |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Regulatory Information
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar,
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
•Reorient the receiving antenna.
•Relocate the computer with respect to the receiver.
•Move the computer away from the receiver.
•Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.
Dell computer systems are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:
•Class A is typically for business or industrial environments.
•Class B is typically for residential environments.
For additional regulatory information, see the Tell Me How help file that accompanied your computer. To access the help file, see page 38.
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):
Exporter: | Dell |
One Dell Way | |
Round Rock, TX 78682 | |
Importer: | Dell Computer de México, |
S.A. de C.V. | |
Paseo de la Reforma 2620 - 11° Piso | |
Col. Lomas Altas | |
11950 México, D.F. | |
Ship to: | Dell Computer de México, |
S.A. de C.V. al Cuidado de Kuehne & Nagel de | |
México S. de R.I. | |
Avenida Soles No. 55 | |
Col. Peñon de los Baños | |
15520 México, D.F. | |
Model number: | DHM |
Supply voltage: | 115/230 VAC |
Frequency: | 60/50 Hz |
Current consumption: | 3.0/1.5 A |
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
xidneppA 140
Limited Warranties and Return Policy
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in
What is not covered by this limited warranty?
This limited warranty does not cover:
•Software, including the operating system and software added to the
•
•Problems that result from:
–External causes such as accident, abuse, misuse, or problems with electrical power
–Servicing not authorized by us
–Usage that is not in accordance with product instructions
–Failure to follow the product instructions or failure to perform preventive maintenance
–Problems caused by using accessories, parts, or components not supplied by us
•Products with missing or altered service tags or serial numbers
•Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dellbranded batteries lasts only one year and the limited warranty on the lamps for
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available.
Individual Home Consumers: | US. Only |
Technical Support | |
Customer Service | |
Individual Home Consumers who purchased through | |
an Employee Purchase Program: | |
Technical Support and Customer Service | |
Home and Small Business Commercial Customers: | |
Technical Support and Customer Service | |
Medium, Large, or Global Commercial Customers, | |
Healthcare Customers, and Value Added Resellers | |
(VARs): | |
Technical Support and Customer Service | |
Government and Education Customers: | |
Technical Support and Customer Service | |
What will Dell do?
During the first 90 days of the
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the original part within thirty days, we will charge to your credit card the
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach, termination, or validity thereof, the relationships which result from this limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
only to individual home consumers and consumers who purchased through an employee purchase program. It does not apply to small, medium, large, and global commercial customers or government, education, and healthcare customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on
•If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•If you are a Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
•If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call
'Total Satisfaction' Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a 'Total Satisfaction' return policy for most products that
•New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within thirty days from the invoice date. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The 'Total Satisfaction' Return Policy and Software and Peripherals division return policy are not available for Dell EMC storage products, EMCbranded products, or enterprise software.
•Reconditioned or Refurbished
To return products,
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in
What is not covered by this limited warranty?
This limited warranty does not cover:
•Software, including the operating system and software added to the
•
•Problems that result from:
–External causes such as accident, abuse, misuse, or problems with electrical power
–Servicing not authorized by us
–Usage that is not in accordance with product instructions
–Failure to follow the product instructions or failure to perform preventive maintenance
–Problems caused by using accessories, parts, or components not supplied by us
•Products with missing or altered service tags or serial numbers
•Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dellbranded batteries lasts only one year and the limited warranty on the lamps for
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small | Canada Only |
Business Customers: | |
Technical Support and Customer Service | |
Medium, Large, and Global Commercial Customers; | |
Government, Education, and Healthcare Customers; | |
and Value Added Resellers (VARs): | |
Technical Support | |
Customer Service | |
Government or Education Customers, or Individual | |
Home Consumers who purchased through an | |
Employee Purchase Program: | |
Technical Support | |
Customer Service | |
Consumers) | |
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, we will repair any
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the original part within thirty days, we will charge to your credit card the
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased an
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach, termination or validity thereof, the relationships which result from this limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on
•If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
•If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
•If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at
'Total Satisfaction' Return Policy (Canada Only)
If you are an
To return products, you must call Dell Customer Service at
The 'Total Satisfaction' Return Policy does not apply to Dell EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's
Dell Software and Peripherals (Canada Only)
Similar to other resellers of software and peripherals, Dell does not warrant
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the
Dell does provide a limited warranty for new
Return Policy
If you are an
To return products, you must call Dell Customer Service at
To qualify for refund or replacement, returned products must be in
Caribbean Only)
Guarantee
Dell Computer Corporation ('Dell') warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date. Products for which proper claims are made will, at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No.
Avenida Industrial Belgraf, 400
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas
11950 México, D.F.
Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S. and Canada Only)
Intel’s Three Year Limited Warranty
Limited Warranty
Intel warrants that its family of Pentium® and Celeron® processors, if properly used and installed, will be free from defects in materials and workmanship and will substantially conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately or as part of a computer system).
If the Pentium or Celeron processor, which is the subject of this Limited Warranty, fails during the warranty period for reasons covered by this Limited Warranty, Intel, at its option, will:
•REPAIR the Pentium or Celeron processor by means of hardware and/or software; OR
•REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor; OR if Intel is unable to repair or replace the particular Pentium or Celeron processor,
•REFUND the
THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE PENTIUM OR CELERON PROCESSOR, OR PENTIUM OR CELERON
Extent of Limited Warranty
Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as 'errata.' Current characterized errata are available upon request. This limited warranty is for purchasers in the United States and Canada only. The limited warranty does not cover any costs relating to removal or replacement of any Pentium or Celeron processors that are soldered or otherwise permanently affixed to your system’s motherboard.
This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with product instructions, misuse, neglect, alteration, repair, improper installation, or improper testing.
How to Obtain Warranty Service
To obtain warranty service for your Pentium or Celeron processor, you may contact your computer system manufacturer in accordance with its instructions, or you may contact Intel.
To request warranty service from Intel, you should call Intel at
(1)your name, address, and telephone numbers;
(2)proof of purchase;
(3)this Intel warranty card;
(4)a description of the computer system including the brand and model; and
(5)an explanation of the problem.
[Note: The Customer Service Representative may need additional information from you depending on the nature of the problem.]
The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one
(1) year, whichever is longer.
WARRANTY LIMITATIONS AND EXCLUSIONS
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. INTEL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
INTEL’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. INTEL IS NOT RESPONSIBLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR PENTIUM PROCESSOR. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Intel Pentium® and Celeron® Processors are backed by a
Please refer to the reverse side of this card for complete warranty details.
Intel’s Commitment to Quality
Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
We put every one of our Pentium® and Celeron® processors through a rigorous battery of tests during the design and manufacturin g processes.
To verify that the new chip will correctly run the software written for Intel Architecture processors, a team of Intel engineers is dedicated to compatibility testing. In a
Just as importantly, we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products.
Additionally, a sampling of Intel processors are subjected to a rigorous
As a result, today’s microprocessors from Intel are among the most reliable components in computers.
What are ’Errata’?
Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications. Sometimes the discrepancies are caused by a design defect or error, which we call errata. Rigorous validation identifies most errata during the development of the processor, but we do detect additional errata during the life cycle of a microprocessor.
When an erratum is identified, our engineers work to characterize it and find a solution. We work with system designers and software developers to ensure that the discrepancy does not affect their products. If necessary, special software or hardware solutions (sometimes known as 'work arounds') are implemented in the system design to prevent computer users from encountering the problem. Errata may then be corrected in future revisions of the microprocessor.
No microprocessor is perfect, and Intel recognizes that some consumers want to know about any errata, whether or not the errata affect them. Intel makes documentation of all characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service.
At Intel, our goal is to make every computer user satisfied with his or her Pentium or Celeron processor. Should you have any questions, comments or concerns about your Intel microprocessor, please call us at
©1997, 1998 Intel Corporation. All rights reserved.
I n d ex
A
audio. See sound
B
battery disposal, 14
fixing problems, 38 replacing, 117
BIOS, 114
C
cards connectors, 87 installing, 88 removing, 88
CD drive
fixing problems, 40
CDs copying, 30
Easy CD Creator Basic, 30 Check Disk, 41
computer back view, 78
closing cover, 107 error messages, 43 front door, 76 front view, 76 internal parts, 85 opening cover, 84 specifications, 110
stops responding, 44 turning off, 34
conflicts
resolving software and hardware incompatibilities, 70
contact numbers, 120
copying CDs
general information, 30 helpful tips, 31
how to copy CDs, 32
cover closing, 107 opening, 84
D
Dell Diagnostics, 15, 62 Dell Support website, 16
Dell Technical Support Policy, 119
diagnostics, 15, 62 display. See monitor
documentation, 15 device, 15 finding, 15
help file, 17 online, 16
Owner’s Manual, 15 ResourceCD, 15 setup diagram, 17
drivers, 65 identifying, 66 reinstalling, 15, 66
drives
fixing problems, 39
DVD drive
fixing problems,
E
electrostatic discharge, 13
fixing problems, 41 error messages, 43 Express Service Code, 15
154 Index
F
Files and Settings Transfer Wizard, 25
finding information, 15 finding solutions, 36
fixing problems battery, 38
Dell Diagnostics, 62 drive, 39
Internet connection, 41 keyboard, 48
modem, 41 mouse, 49 network, 50 power, 51 printer, 53 scanner, 54
sound and speakers, 55 video and monitor, 56
floppy drive adding, 103
fixing problems, 39
front door reattaching, 80
H
hard drive
fixing problems, 41
hardware
fixing problems, 47 incompatibility, 70
Help and Support Center, 17, 38
help file, 17, 38 home network, 27
I
Internet connecting, 28 fixing problems, 41
setting up connection, 28
Internet connection about, 28
options, 28 setting up, 28
IRQ conflicts, 70
K
keyboard
Download retro games for pc. fixing problems, 48
M
memory adding, 93 connectors, 87
messages error, 43
Microsoft License Label, 15
modem
fixing problems, 41
monitor
connecting two, 22 fixing problems, 56
motherboard. See system board
mouse
fixing problems, 49
N
network
fixing problems, 50 setting up, 27
Network Setup Wizard, 27
O
office network, 27
Operating System CD, 16
operating system reinstallation
Windows XP, 16, 70
P
password
clearing system setup, 116
power
fixing problems, 51 turning off, 34
printer cable, 20
connecting, 20 fixing problems, 53
printer (continued)parallel, 20 setting up, 20
troubleshooting, 53 USB, 21
problems
computer crashes, 45 computer stops responding, 44 error messages, 43
general, 44
program crashes, 45
stops responding, 44
R
RAM. See memory, 93 regulatory information, 138
reinstalling drivers, 66 Windows XP, 71
ResourceCD, 66 Dell Diagnostics, 62
returning items, 141
S
safety instructions, 9
scanner
fixing problems, 54 screen. See monitor
service tag number, 15, 77
settings
system setup program, 114 setup diagram, 17 shutdown, 34
software
fixing problems,
sound
adjusting volume, 55 fixing problems, 55
speaker
adjusting volume, 55 fixing problems, 55
specifications, 110 system board, 87 System Restore, 68
system setup program, 114
T
technical assistance telephone numbers and
addresses, 120
warranty repair or credit, 141 Tell Me How help file, 17, 38
transferring information to a new computer, 25
troubleshooting, 36 Dell Diagnostics, 62
Help and Support Center, 17, 38
turning off the computer, 34
V
video
fixing problems, 56
video memory connector, 87
volume adjusting, 55
W
warranty, 141
Windows License Label, 15
Windows XP
device driver rollback, 66 Help, 38
Help and Support Center, 17, 38
156 Index