bak.netlify.com

Limited support for SIP Phone models CP-8961, CP-9951, CP-9971, and Cisco Jabber for iPhone.

Limited support for SPA8000 and SPA8800 (FXS only) gateways. For the SPA8800, FXO ports cannot be configured through CCA.

Microsoft Windows Vista® Ultimate (32-bit or 64-bit edition).

Microsoft Windows XP® Professional, Service Pack 2 or later.

Microsoft Windows 7® (64-bit and 32-bit).

You must have write permission to your home directory and to the CCA installation directory; so that CCA can create the necessary log files and preference files.

For PCs running Windows Vista and Windows 7, Administrator privileges are required in order to update, install, and use CCA.

NOTE When using CCA on PCs running Microsoft Windows 7, set the auto sleep function to Never. To change the PC's setting follow these steps:

Mac OS: 10.5 and later

Virtual OS: Parallels Desktop 3.1 and later or VMware Fusion 1.0 and later

Guest OS: Microsoft Windows XP (Service Pack 2 or later), Microsoft Windows Vista Ultimate. CCA also supports remote control via Virtual Network Computing (VNC) clients.

PC with FastEthernet or higher LAN port

1.8 GHz Intel Core 2 Duo or higher

400 MB recommended

At least 2 GB for Windows 7, Windows XP, and Windows Vista.

Screen resolution: 1280 x 1024 or higher recommended

Microsoft Internet Explorer 8.0 or later is recommended, with Javascript enabled.

The Adobe® Flash® Player 10 or later plug-in for Microsoft Internet Explorer must also be installed (in addition to any other version of the Flash plug-in that you may have installed for different Web browsers).

Javascript must be enabled for the Microsoft Internet Explorer browser.

UC520 Platform

UC520-8U-4FXO-K9
UC520W-8U-4FXO-K9
UC520-8U-2BRI-K9
UC520W-8U-2BRI-K9
UC520-16U-4FXO-K9
UC520W-16U-4FXO-K9
UC520-16U-2BRI-K9
UC520W-16U-2BRI-K9
UC520-24U-8FXO-K9
UC520-24U-4BRI-K9
UC520-32U-8FXO-K9
UC520-32U-4BRI-K9
UC520-48U-12FXO-K9
UC520-48U-6BRI-K9
UC520-48U-T/E/F-K9
UC520-48U-T/E/B-K9

UC540 Series Platform

UC540W-FXO-K9
UC540W-BRI-K9

UC560 Series Platform

UC560-FXO-K9
UC560-BRI-K9
UC560-T1E1-K9

VIC-4FXS/DID
VIC2-2BRI-NT/TE
VIC2-2FXO
VIC2-4FXO
VIC2-FXS
VIC3-2FXS/DID
VIC3-4FXS/DID
VWIC2-1MFT-T1/E1
VWIC2-2MFT-T1/E1

Cisco Model 6900 Series IP phones:

6961
6941
6921
6911 (NOTE: Video unsupported)
6901 (NOTE: Video unsupported)

NOTE Model 6945 is not supported.

Cisco Unified IP Phones 7900 Series, all models:

7940G
7960G
7975G
7971G-GE
7970G
7965G
7962G
7961G
7961G-GE
7945G
7942G
7941G
7941G-GE
7937G
7931G
7911G

Cisco Unified IP Phone 8900/9900, following models:

8961
9951
9971

Cisco SPA 500 Series IP Phones, all models:

SPA525G2 5-Line
SPA525G 5-Line
SPA509G 12-Line
SPA508G 8-Line
SPA504G 4-Line
SPA502G 1-Line
SPA501G Basic 8-Line
SPA500S Expansion Module

Cisco SPA 300 Series IP Phones, all models:

SPA301
SPA303

Cisco CP-521/524 phones

Cisco IP Communicator

Cisco Jabber for iPhone

Catalyst Express 520 switches, all models

Cisco ESW500 Series switches, all models

ESW-520-8P 8-Port FastEthernet Switch with PoE
ESW-540-8P 8-Port Gigabit Ethernet Switch with PoE
ESW 520-24, 24-Port 10/100, non-PoE
ESW 520-24P, 24-Port 10/100, PoE
ESW 520-48, 48-Port 10/100, non-PoE
ESW 520-48P, 48-Port 10/100, PoE
ESW 540-24, 24-Port 10/100/1000, non-PoE
ESW 540-24P, 24-Port 10/100/1000, PoE
ESW-540-48, 48-Port 10/100/1000, non-PoE

SF 300 Series models
SG 300 Series models
SF 200 Series models
SG 200 Series models

NOTE: SG200-08 and SG200-08P switches are not supported.

Cisco Unified Communications 500 Series platform, all models

Cisco SA500 Series Security Appliances, all models (SA520, SA520W, and SA540)

Cisco Services Ready Platform SRP500 Series, all models, discovery and cross-launch of native Web-based Configuration Utility only.

Cisco 800 Series Routers: Models 831, 836, 851, 851W, 857, 857W, 871, 871W, 876, 876W, 877, 877M, 877W, 878, and 878W

Cisco Small Business Pro AP541N Dual-band Single-radio Access Points

Cisco 521 Wireless Express Controller-Based Access Points

Cisco 521 Wireless Express Autonomous Access Points

8.6.0 for UC520

UC520_8.6.0.zip (US/English)

CCA 3.2.1 and later

Cisco IOS 15.1(4) M4b
CUCME 8.6
CUE 8.6.3
B-ACD scripts v4
UC520 factory default configurations

8.2.0 for UC520

UC520_8.2.0.zip (US/English)

CCA 3.0 and later

Cisco IOS 15.1(2) T4
CUCME 8.2
CUE 8.0.3
B-ACD scripts v3.0.0.2
UC520 factory default configurations

8.6.0 for UC540

UC540_8.6.0.zip (US/English)

CCA 3.2.1 and later

Cisco IOS 15.1(4) M4b
CUCME 8.6
CUE 8.6.3
B-ACD scripts v4
UC540 factory default configurations

8.2.0 for UC540

UC540_8.2.0.zip (US/English)

CCA 3.0 and later

Cisco IOS 15.1(2) T4
CUCME 8.2
CUE 8.0.3
B-ACD scripts v3.0.0.2
UC540 factory default configurations

8.6.0 for UC560

UC560_8.6.0.zip (US/English)

CCA 3.2.1 and later

Cisco IOS 15.1(4) M4b
CUCME 8.6
CUE 8.6.3
B-ACD scripts v4
UC560 factory default configurations

8.2.0 for UC560

UC560_8.2.0.zip (US/English)

CCA 3.0 and later

Cisco IOS 15.1(2) T4
CUCME 8.2
CUE 8.0.3
B-ACD scripts v3.0.0.2
UC560 factory default configurations

7.4.9c

7.4.9c

5.0.4

1.0.4

1.4.1SR1

3.3.21

1.4.4

8.1.2

9.1.1

9.1.1

9.1.1

9.2.2

7.4.8

7.4.8a

5.0.4

1.0.4

1.3.4SR1

3.3.20

1.3.4

8.1.2

8.5.4S

9.0.2

8.5.4

--

7.4.6

7.4.6

5.0.4

1.0.4

1.3.4SR1

3.3.20

1.3.4

8.1.2

8.5.4S

9.0.2

8.5.4

--

7.4.4

7.4.4

5.0.4

1.0.4

1.3.4SR1

3.3.20

1.3.4

8.1.2

8.5.3S

--

--

--

8.0.4

7.4.4

7.4.4

5.0.4

1.0.4

1.3.4SR1

3.3.20

1.3.4

8.1.2

8.5.3S

--

--

--

8.0.3

7.4.4

7.4.4

5.0.4

1.0.4

1.3.3

3.3.20

1.3.4

8.1.2

8.5.3S

--

--

--

8.0.2

7.4.3

7.4.3

5.0.4

1.0.4

1.3.3

3.3.20

1.3.4

8.1.2

8.5.3S

--

--

--

8.0.1

7.4.3

7.4.3

5.0.4

1.0.4

1.3.3

3.3.20

1.3.4

8.1.2

8.5.3S

--

--

--

8.0.0

7.4.2

7.4.2

5.0.4

1.0.4

1.3.3

3.3.20

1.3.4

8.1.2

8.5.3S

--

--

--

7.0.4

7.1.9

7.1.3c

5.0.3

1.0.3

1.2.1 / 1.3.1

3.3.16

1.3.2

8.0.1

8.4.2S

--

--

--

7.1.3

7.1.9

7.1.3c

5.0.3

1.0.3

1.2.1 / 1.3.1

3.3.16

1.3.2

8.0.1

8.4.2S

--

--

--

Cisco Unified Communications 500 Series Model UC520

12.4(20)T2 or 12.4(22)YB

Cisco Unified Communications 500 Series Model UC540

12.4(24)SB

Cisco Unified Communications 500 Series Model UC560

Cisco IOS 15.0(1) XA

Catalyst Express 500 switch

Cisco IOS 12.2(15)T9

Cisco Catalyst Express 520-8PC switch

Cisco IOS 12.2(35)EX

Cisco Catalyst Express 520-24PC switch
Cisco Catalyst Express 520-24LC switch
Cisco Catalyst Express 520-24TT switch
Cisco Catalyst Express 520G-24TC switch

12.2(37)EX

Cisco 800 Series router

12.4(4)T

Cisco 526 Wireless Express Mobility Controller

4.2.61.4

Cisco 521 Wireless Express Access Point

12.4(10b)JX

Cisco Small Business Pro AP541N
Dual-band, Single-radio Access Point

Firmware version 1.8.0

Cisco SR520 Secure Router
(ADSL or Ethernet)

12.4(20)T4 and later

Cisco SR520-T1 Secure Router

SR520-T1 Software Pack

Cisco SA500 Series Security Appliances, all models (SA520, SA520W, and SA540).

Software Version 1.1.65 or later

IMPORTANT Cisco SA500 Series software versions 1.1.42 and earlier are not supported for use with CCA.

Use the SA500 Security Appliance Configuration Utility to manage the SA500 or upgrade to version 1.1.65 or later of the SA500 software.

Cisco Small Business Pro ESW500 Series Switches

ESW500 Series 24 - and 48-port models: Firmware version 2.0.3

ESW500 Series 8-port PoE models: Firmware version 2.1.1 or later.

CSCsx86872

A DID does not register when Service Provider SIP trunk configuration is loaded from different PCs.

Symptom Some Day2 additions or modifications under Telephony are misconfigured for a custom SIP Provider. For example, an added DID may not register correctly. The custom SIP Provider name is shown in the SIP Provider dropdown list but no Template information is displayed. The CCA Application log contains this error: ++: ERROR: : SIPData: SIP Provider read from device is not supported by any template: <PROVIDER NAME>

Workaround To get around this problem, use only the original CCA installation to make Telephony related modifications OR add the custom SIP Provider template (.xml) to all CCA installations which may configure the same UC500.

CSCtn48997

The voice VLAN static route is missing when changing the voice and data VLAN from the default IP.

Symptom This will happen when an SR520 and UC are not initially configured by the Telephony Setup Wizard. It will not happen if the Telephony Setup Wizard was used to configure an SR520 and UC.

Workaround Manually add static route in SR520-t1 to a newly created Voice VLAN IP network.

CSCtl06532

SIP Trunk: Add configuration to remove second 'c' header in SDP.

Symptom Multiple 'c' headers are sent in the SDP. This causes issues when the upstream NAT device sees only NATs on the c header. Service Provider SIP proxy adheres to RFC3264 and only looks at media level c= line and ignores session level c= line.

Workaround None.

CSCtk96606

Icon for the 6945 IP Phone is incorrect in the Topology View.

Symptom The icon used for the 6945 IP phone is incorrect in the Topology View.

Workaround None. The Model 6945 IP phone is not supported by CCA. CCA discovers the phone and displays it in the Topology view, but since it is not a supported phone, CCA displays the default phone icon in the Topology view.

CSCtk76997

Expansion modules added via the Telephony Setup Wizard do not appear on the Users and Phones screen.

Symptom The Users and Phones screen does not show phone expansion modules that were added via the Telephony Setup Wizard.

Workaround None.

CSCtj56444

Program Compatibility Assistant popup appears when installing the CCA on a PC running Windows 7.

Symptom Program Compatibility Assistant appears after a full CCA installation, warning the user that the installation might not have installed correctly.

Workaround Choose the option 'This program installed correctly' in the Program Compatibility Assistant popup dialog.

CSCti25821

Anyconnect 2.5 does not work with the SR520-T1 SSL VPN sever.

Symptom An SR520-T1 running SSL-VPN sever with version 2.5 of the Anyconnect client (anyconnect-win-2.5.0217-k9.pkg) cannot connect to the SSL VPN server due to a certification error.

Workaround Use version 2.3 of the Anyconnect client (anyconnect-win-2.3.0254-k9.pkg).

CSCtg50723

SIP Trunk: Support individual DIDs for diversion header on SIP trunks.

Symptom When the UC500 is using SIP trunks for PSTN access and there are hairpin calls (from the PSTN to the UC500, and then back out to the PSTN), the diversion header for forwarded calls on SIP INVITE from the UC500 only has the main number DID.

Workaround None.

CSCta94933

Need to be able to use a loopback IP address as a source IP for XO SIP Trunk.

Symptom XO SIP trunk requires the ability to specify a source IP address for SIP and RTP packets on the UC500.

Workaround XO SIP trunk provider will provision the circuit with a source IP address to be the same as the internet IP address on the XO circuit.

CSCsz29268

WebEx PhoneConnect: Locale change is not picked up unless the administrator enters the WebEx PhoneConnect application screen.

Symptom The user changes the CME locale after having configured WebEx PhoneConnect and the phone does not pick up the new language. This occurs only if the WebEx PhoneConnect configuration windows in CCA are not accessed after the CME locale is changed.

Workaround Set the CME locale before configuring the WebEx PhoneConnect application.

Alternatively, if after setting up the PhoneConnect users and changing the CME locale, the WebEx PhoneConnect screens on user phones do not have the new language, do the following:

1. Exit any WebEx PhoneConnect configuration windows that may be open in CCA. Close any open WebEx PhoneConnect application screens on IP phones.

2. In CCA, go to Applications > Smart Business Applications, select the WebEx PhoneConnect application, click Setup Options and log into the WebEx PhoneConnect application. This will open the PhoneConnect Application Main window and send the CME locale to the PhoneConnect application.

3. Click OK or Apply.

If, after performing the actions listed above, the new language does not appear on the phones do the following:

1. Exit all WebEx PhoneConnect configuration windows and IP phone screens.

2. Restart CUE from the Maintenance window (Maintenance > Restart/Reset).

3. Wait for the CUE restart to finish.

CSCsx62251

WebEx PhoneConnect: Join before meeting start option is only available to the host, not the attendee.

Symptom When scheduling a non-audio WebEx Meeting Pro with an option to let attendees join x minutes before start time, alerts with the Call button x minutes before the start time are only sent to the host. Alerts for the attendees do not display a Call button until the meeting start time.

Workaround None.

CSCsx20742

WebEx PhoneConnect: Intermittently phones cannot dial into meeting.

Symptom Intermittently, phone users are unable to have PhoneConnect auto-dial into the meeting. After the Call button is pressed, the phone remains on the dialing screen, and no audio is heard.

Workaround To recover, the phone the user must manually end the call. The phone user can then press the Services button, select WebEx Meetings > Today, click Details, then either click Call to retry the auto-dial, or manually dial in to the meeting using the information from the meeting details page.

CSCsx10880

WebEx PhoneConnect: Alternate host and host cannot both join meeting.

Symptom If a user creates a meeting with an alternate host, the host and the alternate host cannot both join the meeting. The first host to join the meeting is granted host privileges and the other host cannot join the meeting.

Workaround None.

CSCtr20290

Telephony Setup Wizard: Issues uploading a .wav file in prompt management.

Symptom
1. When uploading a .wav file of 1MB or less, and not recorded in G.711 u-law, an error message is displayed, but the length of the wave file is retained and shown on the screen.
2. When a .wav file, of1MB or more is uploaded, it is not accepted. however no error message is displayed
3. When a .wav file, which is not recorded in g.711 u-law and more than 1MB, is uploaded a no error message is displayed.

Workaround None.

CSCtr19665

Enable-Disable Voice mail resets the Dial-by Name configuration.

Symptom Configure > Telephony > Call Handling > Dial-by Name configuration resets to none, and does not inform the user.

Workaround None.

CSCtr14585

Smart ports: Maximum hosts field issue in Switch port setup.

Symptom Selected port role is configured on the port.

Workaround Enter a value 1 - 10 in the Maximum Hosts field, or leave the default value if present.

CSCtr11628

Users listed under Hunt Group and Incoming Dial Plan do not display completely.

Symptom Creating Hunt Group and Call Blast Group through Telephone Setup Wizard allows the option to forward the calls to some destination (either Voice mail or other Extension), and the users and users list is not fully displayed when forwarded to another user. Not able to select the user, other than the list showing on the screen.

Workaround Do not configure more than 34 users. Configure more users in expert mode.

CSCtr06309

Call accounting to FTP server via CCA fails.

Symptom Enabling call accounting to FTP server fails.

Workaround Manually backup from flash.

CSCtq78188

Changing the installed language does not modify theconfiguration under CCN trigger SIP.

Symptom Changing the installed language to another language (that is, Spanish to Dutch) does not modify the configuration under ccn trigger sip; thus calling to the Dutch VM pilot number does not play any voice, and the call disconnects after sometime.

Workaround Before changing the installed language perform a factory reset, then proceed with the locale upgrade or software upgrade.

CSCtq54784

Deleted user still has userid and extension information in mailbox.

Symptom After deleting a user with a mailbox at Telephony > Users and Extensions > User and Phone > User Extensions UI, incomplete mailbox information may appear under Telephony > Users and Extensions > Voicemail > Mailboxes UI (i.e., a userId without the first name and last name).

Workaround Click refresh in the User and Phones window.

CSCtq55689

Ports > Switch Port Settings > Runtime Status > Device is always Unknown.

Symptom Connected device type is not shown in Runtime Status of Switch Port.

Workaround To view devices connected to the switch, click the 'Topology Options' button in Topology View, then select 'Link Interface ID' in the 'Show Information' tab.

CSCtq04998

Smart port: Modified port role shows empty when multiple modification is selected.

Symptom This happens only when multiple ports are selected to modify.

Workaround Select single port then click Modify to see the smartport role that is configured on the port.

CSCto04948

Not able to select the users in the call routing section of the Telephony Setup Wizard if the number of users is greater than 35.

Symptom Users are not listed in Incoming Call Handling section of the Telephony Setup Wizard if there are more than 35 users.

Workaround Press the down arrows by assuming the count.

CSCtn55711

Changing the subnet of third octet will not change the DHCP range of the IP addresses.

Symptom Changing the subnet mask of third octet will not change the DHCP range of IP addresses.

Workaround There is no workaround in TSW. Changes can be made in expert mode.

CSCtn56620

Voice Mail personalized settings are not completely restored from a backup.

Symptom User is prompted for the Voice Mail password and then prompted again to personalize the Voice Mail settings.

Workaround Add Voice Mail and personalize settings again after password prompt.

CSCtn39148

Telephony Setup Wizard: Deleting the last digit in the extension field retains the original value.

Symptom While running Telephony Setup Wizard, and attempting to delete the last number on FXS, the Voice Mail number filed does not get deleted and returns to the original pre configured value.

Workaround No workaround in Telephone Setup Wizard. Make the changes in expert mode.

CSCtn38381

Telephony Setup Wizard: Cannot remove a pre-populated userid.

Symptom Not able to change the Userid.

Workaround None.

CSCtn14032

System uptime for AP541Ns always shows zero.

Symptom System uptime in Inventory dialog is always shown as zero.

Workaround No workaround in CCA. Launch Configuration utility of device and check system uptime.

CSCtl45859

Using CCA to reset to factory default does not restore default Voice Mail language to US English.

Symptom After resetting to factory default, the VM language is not restored to US English.

Workaround Reinstall software pack with format flash and then apply the factory default.

CSCtj67013

A user profile in use should not be deleted.

Symptom The user profile which is in use can be deleted. If deleted the user can be logged out of the phone and could not login again.

Workaround Login a phone using a user profile. Then delete the user profile from CCA, EM window.

CSCtw66086

CCA is not creating the appropriate Access list/NAT with respect to Multisite.

Symptom Enabling firewall after configuring Multisite does not generate proper NAT mappings.

Workaround Configure Firewall or NAT before configuring Multisite.

CSCts31263

The alternate locale pack selected, along with Software Upgrade (without factory default), fails to install the alternate language prompts in the CUE.

Symptom When an alternate locale pack is selected along with SW Upgrade (without factory default) it fails to install the alternate language prompts in the CUE.

Workaround Upgrade the locale pack using 'Install locale pack' option.

CSCty78255

When modifying SIP Trunk service providers, the voice class codec settings are reapplied. Existing outbound dial-peers that depend on voice class codec lose this configuration, reverting back to default G729.

Symptom SIP Trunk calls may fail.

Workaround When making changes to SIP Trunk Service Provider, be sure to re-enter any Digest Authentication or User Credentials. Also, if using voice codec other than G729, SIP trunk option may need to be reapplied to the Outgoing Dial Plan.

CSCtw80672

Outgoing Dial Plan auto selects 9 as the Access Code.

Symptom The Default Access Code will still show the correct number, but all the Outgoing Number options will have '9' configured as the Access Code.

Workaround Manually change the Access Code for all the Outgoing Numbers options to match the Default Access Code.

CSCtt92348

DIDs for extension numbers associated with SIP Phones are not registered for SIP Trunk.

Symptom SIP calls to the DID number will fail. The SIP Trunk service provider rejects the call due to lack of registration.

Workaround None.

CSCty26929

Add DID support for FXS/DID lines that are non-enbloc.

Symptom When FXS/DID trunk or T1/E1 CAS lines are used for inbound calls, call forwarding to voice mail may fail.

Workaround Manually configure `phonenumberE164' in CUE via CLI or CUE GUI. Configure DID to point to Floating Extension which has CFA pointing to internal extension.

CSCtx86440

Unable to add DID for FXS/DID trunk or T1/E1 CAS lines.

Symptom Validation error is encountered preventing addition of FXS/DID trunk or T1/ E1 CAS lines. The validation error is incorrect.

Workaround None.

CSCtz93776

Phone firmware does not upgrade in phones after Software Pack upgrade.

Symptom When upgrading software pack on a UC500 that is not in factory default state, phone firmware is installed in flash. But the Load commands and tftp commands are not updated properly. So the phones do not upgrade themselves with the new firmware.

Workaround After upgrading, go to the Phone Load Management window and manually upgrade the phone firmware.

CSCua00673

Incoming calls fail to internal SIP endpoints, such as SIP desktop phones or Jabber for iPhone.

Symptom Incoming calls fail. Call traces show UC500 returns cause '403 Forbidden'.

Workaround Add the following command so that internal SIP endpoints ignore the Outbound Proxy Server configured for SIP Trunk.
UC500#config terminal
UC500(config)#voice register global
UC500(config-register-global)#no outbound-proxy system

CSCtz36465

SSL VPN client (SPA525 phone) fails to connect VPN session.

Symptom SPA525 phone shows 'Failed to obtain WebVPN cookie'

Workaround After image upgrade, create a new certificate and reload UC500.
For example (using CCA)
You may regenerate certificates by going to Configure > Security > SSL VPN and click the 'Regenerate Certificate' button.

CSCtn10171

An extra UC icon shows up on the topology after using the Telephony Setup Wizard.

CSCtq67250

The last four buttons of the 7931 phone becomes inactive after applying a custom template.

CSCtr03765

The Call Blast Group did not support Dynamic login/logout through softkeys.

CSCtt00298

Error messages display in the Outgoing Dialing Plan when changing locale.

CSCtu02294

Changes to channel signaling do not push the configuration to the router.

CSCtu26773

Registrar Server Expiry may not be applied without the Registrar Server

CSCtu42616

PRI ISDN map is automatically restored on reconfigure of PRI.

CSCtw68473

It is not possible to install a locale pack on the UC500 (software pack 8.2).

CSCtx00912

SIP trunk option shows up twice in Incoming Trunk.

CSCtx01717

Smart port for an access point failed on the UC520.

CSCtx45676

Unable to remove old holidays.

CSCtx56559

Unable to configure T1 ports with analog signaling after Multisite Confguration on the UC520.

CSCtx86159

The FXS port is removed when the refresh button is clicked.

CSCty29419

The documentation is ambigous regarding caller-id playback for voicemails.

CSCty46264

The button layout for 7931G is missing in the template.

CSCty72278

There should be uniqueness checks at the user and phone using case-insensitive string comparisons.

CSCtz12004

The Australia Numbering Plan Locale for Outgoing Dial Plans is generating two dial-peers for Emergency numbers.

Cisco Configuration Assistant
Product Page

Cisco Configuration Assistant Technical Documentation

Cisco Small Business Support Community

Cisco Small Business Support and Resources

Phone Support Contacts

Cisco Small Business Firmware Downloads

Cisco UC500 software packages and localization files
(Cisco.com Login Required)

Cisco Smart Business Communications System

Cisco Unified Communications 500 Series

Cisco Unified Communications 500 Series Configuration Support Policy

(This link requires CCO login)

Cisco SPA500 Series IP Phone

Cisco SPA300 Series IP Phones

Cisco Unified IP Phones 7900 Series

Cisco AP541N Access Point

Cisco SA500 Security Appliance

Cisco ESW500 Series Switches

Cisco Small Business 300 Series Managed Switches

Cisco 200 Series Smart Switches

Wsd print driver not installed. Microsoft and Wikipedia describe it as:Web Services for Devices allows network-connected IP-based devices to advertise their functionality and offer these services to clients by using the Web Services protocol.WSD provides a network plug-and-play experience for Printers, Scanners and File Shares that is similar to installing a USB device.This removes the painful process of unearthing the correct device driver, the device’s IP address and figuring out how to install it on the computer.Sounds like a great idea!

Cisco PVC2300 (Audio/PoE) and WVC2300 (Audio/Wireless-G) Business Internet Video Cameras

Cisco Secure Router SR500 Series

Open Source License Notices

The Open Source LIcense Notice for CCA 3.2.1 is available on the CCA software download page on Cisco.com.